What are the responsibilities and job description for the Automotive Service Manager position at Delaware Tire Centers?
Delaware Tire Centers is seeking a Service Manager for our Newark, Delaware location. This position will report directly to the Store Manager and is responsible for the training, management, workload & schedules of our service department. This position also supports our sales and store management staff as applicable and when necessary. The Service Manager will also assist in vehicle diagnosing, services and repairs.
Delaware Tire prides itself on customer service is looking for someone who is dedicated to providing our customers with an excellent experience and superior customer satisfaction.
Requirements include:
* Valid D/L with a clean record
*Automotive Service Experience
*Staying Customer-Focused
*Self motivation, ability to work well with others
*Strong Communication skills--the ability to explain recommended services to customers and verifying the best procedures with the technicians
Job Responsibilities
- Advising current and potential customers about their service needs
- Answering phones
- Providing superior and prompt customer service
- Preparing necessary sales and service documentation
- Helping technicians with diagnosis of vehicles
Job Qualifications
- Strong, interpersonal, communication and phone skills
- Basic computer knowledge and experience
- Prior tire and auto technician experience
