Server - Delbar Alpharetta

Job Title: Server
Employer: Delbar Middle Eastern
Department: Front of House (FOH)

Summary:

The Server provides exceptional food and beverage service to guests in a warm, professional, and efficient manner. This role ensures guests have a memorable dining experience by delivering attentive service and expert knowledge of menu offerings.

Key Responsibilities:

• Welcome guests warmly and assist with seating when needed.
• Present menus and wine lists, guiding guests through menu options and answering questions about food and beverages.
• Take accurate food and beverage orders courteously, addressing special requests and allergy concerns.
• Serve wine and champagne professionally, including opening and pouring as required.
• Accurately enter orders into the point-of-sale (POS) system and communicate special requests to the kitchen.
• Maintain knowledge of and adhere strictly to state liquor laws, verifying patrons’ legal drinking age when necessary.
• Ensure food orders are accurate, visually appealing, and delivered promptly to guests.
• Refill beverages proactively and monitor guest needs throughout their visit.
• Offer dessert options, take orders, and deliver desserts in a timely manner.
• Present guest checks, handle payment transactions, and provide accurate change and receipts.
• Clear and reset tables efficiently to maintain a clean dining area.
• Stay knowledgeable about all menu offerings, including preparation methods, ingredients, portion sizes, and presentation.
• Perform opening, closing, and cleaning duties to maintain cleanliness and organization.
• Address guest concerns and resolve issues promptly, escalating to management when necessary.
• Answer phone calls courteously and provide assistance or redirect inquiries appropriately.
• Support teammates by assisting with tasks to ensure smooth service for all guests.
• Complete required paperwork and maintain organized records.

Qualifications:

• Experience: Minimum of 2–3 years in a fine dining restaurant setting preferred.
• Liquor Law Knowledge: Familiarity with state liquor regulations and the ability to identify when guests have reached their alcohol limit.
• Customer Service: Strong interpersonal skills and the ability to provide exceptional guest experiences.
• Organizational Skills: Ability to manage multiple priorities in a fast-paced environment.
• Adaptability: Flexible and enthusiastic about working in a dynamic setting with constantly changing priorities.
• Professionalism: Maintains a polished appearance and conducts themselves with respect and tact.
• Communication: Effective verbal and written communication skills; multilingual abilities, especially in Spanish, are a plus.
• Team Player: Works well with others to foster a collaborative and positive work environment.

Competencies:

• Problem Solving: Identifies and resolves issues efficiently; develops creative solutions.
• Customer Service: Manages challenging situations professionally and meets guest needs promptly.
• Interpersonal Skills: Listens actively, communicates effectively, and maintains composure in high-pressure situations.
• Teamwork: Balances individual responsibilities with team success; builds morale and fosters collaboration.
• Professionalism: Treats guests and coworkers with respect, reacts well under pressure, and takes responsibility for actions.
• Adaptability: Responds effectively to unexpected situations or changes in the work environment.
• Attendance & Punctuality: Consistently reliable, arriving on time and ensuring responsibilities are covered when absent.

Join Delbar Middle Eastern to bring your passion for hospitality and expertise in service to a team dedicated to creating unforgettable dining experiences.