What are the responsibilities and job description for the Donor Service Representative position at Delete All Data?
Classification : Non-Exempt
Reports to : Call Center Manager
Job overview :
A CSR is responsible for successfully petitioning donations for resalable clothing and household items by conducting outbound phone contacts in a professional and courteous manner. A CSR is accountable for successfully achieving campaign Key Performance Indicators (KPI) (i.e. Average Leads / hr., Average Pick-up Percentage, Cancel Rate Percentage) and for creating a high level of customer satisfaction.
Responsibilities and duties :
- Be observant to any and all safety concerns surrounding your work area.
- Communicates and models charity standards for customer service.
- Assures compliance with established operating policies and procedures and Employee Handbook.
- Maintain a professional demeanor while scheduling donation pickup appointments in a timely manner.
- Sustain a focus of achieving an exceptional call experience for the donor or potential donor.
- Provide accurate information in a positive manner when answering questions and / or addressing customer concerns.
- Effectively interact with co-workers in promoting a professional and friendly work environment with a sense of teamwork.
- Following the proper chain of command and in a timely manner accurately communicate any issues and / or important information which might affect the effective operation of the business or the integrity of the foundation.
- Accurately complete and submit all required documentation in a timely manner
- Conduct follow-up calls to donors verifying pickup schedule and that all pertinent information has been entered accurately.
Qualifications :
Education and Experience :
