What are the responsibilities and job description for the Concierge and Retail Associate (Seasonal) position at Delicato Family Wines?
Work Location Geyserville
Position Purpose
Under general supervision, the Concierge and Retail Associate is responsible for executing the daily operational responsibilities of guest seating and the retail space. This is to include greeting and welcoming guests to the winery, directing them throughout the property for experiences, and assisting them. This role demonstrates detailed knowledge of the winery and landscape sites as well as event and tasting experiences to make suitable guest recommendations. In addition, this position is responsible for assisting in receiving, pricing, stocking, and displaying wine and non-wine merchandise in the Tasting Room.
Essential Duties
- Maintains the Tasting Room's experience reservation system and calendarto assist with coordinating daily staffing and setup and to ensure an excellent customer experience
- Provides a warm greeting and high-level customer service to create a memorable guest experience
- Demonstrates professional etiquette and a complete understanding of all the winery's operations and guest experiences
- Assists with customer concerns, questions and complaints in a timely manner and escalates issues to management accordingly
- Assists guests throughout the retail space, including maintaining a knowledge of all wine and non-wine products, processingtransactions, and ensuring a seamless guest experience
- Ensures Tasting Room retail spaces are fully stocked with merchandise and wine products, including back stock is organized and accessible
- Ensures retail spaces and merchandise is maintained to standards, as set by company
- Assists teams with resetting tables, spaces and experiences as needed
- Assists with Hospitality tasks as needed
- Assists with other administrative tasks as needed
- Other duties may be assigned
Non-Essential Duties
Minimum Requirements
Education and Experience
Certificates and Licenses
Knowledge, Skills, and Abilities
Working Conditions
Work Standards
Additional Comments
Management retains the discretion to add to or change the duties of the position at any time.
California Pay Transparency Disclaimer : This is a Non-Exempt position. The pay range for this position is $16.50 to $25.70. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more
Delicato Family Wines is an Equal Opportunity Employer.
Salary : $17 - $26
