What are the responsibilities and job description for the Guest Services Associate (Seasonal) position at Delicato Family Wines?
Work Location Geyserville
Position Purpose
Under general supervision, the Guest Services Associate provides exceptional customer service to guests, enhances company brands, and facilitates communication across departments and to guests.
Essential Duties
- Ensures smooth operations of daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guest are being engaged and entertained
- Greets all guests promptly and warmly; assist guest with questions, check-in and provides excellent service
- Responsible for performing daily operational responsibilities, including opening and closing duties
- Answers all incoming calls and emails promptly and professionally, addressing all inquiries; escalates to manager if guest needs additional assistance
- Responsible for accurately processing transactions on register system
- Assists customers with amending orders and following through on all levels; i.e., working within internal database, using proper notes, alerting any departments that may be affected by changes, etc.
- Assists managers, teams, and guests during emergency responses
- Recommends property experiences, including dining, tastings, pool, and events to guests
- Proactively assists current members and sells new memberships
- Keeps up to date regarding local events and points of interest, communicating information appropriately to customers
- Keeps up to date with ABC regulation and adhering to established policies and procedures regarding the handling and service of alcoholic beverages
- Works on special projects, events, and experiences
- Other duties may be assigned
Non-Essential Duties
Minimum Requirements
Education and Experience
Certificates and Licenses
Knowledge, Skills, and Abilities
Working Conditions
Work Standards
Additional Comments
Management retains the discretion to add to or change the duties of the position at any time.
California Pay Transparency Disclaimer : This is a Non-Exempt position. The pay range for this position is $16.50 to $23.03. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more
Delicato Family Wines is an Equal Opportunity Employer.
Salary : $17 - $23
