Operations Manager

Job Description

Job Description

Description :

Delivered Culture : Are you tired of dealing with corporate politics, endless bureaucracy, and decision-making that moves at a snail's pace? If you're a free thinker, a challenger of the status quo, and thrive in a fast-paced, dynamic environment, Delivered is the place for you.

About Us : At Delivered, we hate wasting time. We get things done—fast. No office BS, no red tape. We're a startup that values action over words, and we empower our team to make decisions ASAP. If you're the kind of person who thrives in an environment where you can galvanize change, bring new ideas, and see them through quickly, then you’ll fit right in.

We’re looking for people who :

1. Despise corporate politics and love honest, direct communication.

2. Are passionate about cutting through the noise and getting real work done.

3. Thrive in a place where ideas can be challenged—we welcome them!

4. Are self-starters who can take ownership and drive innovation.

5. Believe in breaking things (not literally, but processes and thinking patterns!) to build them better.

If you're ready to join a team that values free thinking, fast decisions, and a no-nonsense approach to getting things done, then Delivered is your home. Join us, and let's change the game together.

Apply now and tell us how you plan to challenge the way we do things!

Job Summary :

Do you have Samurai Spirit, Trailblazer Passion, and Indiana Jones Attitude? If so, come join our team!

We are looking for highly motivated, customer-focused individuals who will lead and develop salaried and hourly team members. You will be responsible for engaging your team to maintain the highest levels of safety, quality, attendance, and performance. You are expected to provide the team with tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will play a key role in maintaining customer expectations to ensure we are giving them what they want, when they need it.

We offer fully integrated nationwide parcel delivery from the first mile to the last mile. Our workflows have slight variations, but one thing is constant : We want every interaction with us to feel like it’s the best experience you’ve ever had.

Job Description :

• Lead, support, mentor, and develop salaried and hourly team members with a focus on retention and growth.
• Motivate team members by providing on-going feedback and support to improve performance.
• Manage safety, quality, productivity, and customer delivery promises.
• Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met.
• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards.
• Monitor service freight and ensure cut time compliance.
• Supervise truck build-up and breakdowns to ensure freight is properly staged and loaded per customer instructions.
• Complete service documentation to assist in customer revenue recovery and lost freight.
• Perform administrative functions as required.

Requirements :

Experience / Education Requirements :

Physical Requirements :

You must have the ability to :

We are an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified individuals regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state, and local law.