Intake Coordinator

DeliverIt Pharmacy is revolutionizing the way customers access their prescriptions through innovative solutions developed over 20 years of experience in the pharmaceutical industry. We prioritize convenience and affordability, offering delivery, drive-thru, and walk-in pickup options to enhance our customers' experience.

Join Our Team: Intake Coordinator

Are you in infusion & specialty intake coordination and looking for a rewarding opportunity? It's time for a positive change!

We are a well-established Texas pharmacy with an international footprint specializing in Infusion and Specialty Medications.

Join our dynamic team!

What We Offer:
- Employee Recognition and Attendance Incentive programs, paid holidays, various insurance plans, and PTO

Key Responsibilities:

- Work with our intake team and oversee high-priority operations, ensuring efficient processes and quality service delivery.

- Efficient Patient Paperwork Processing: Handle patient paperwork in a timely manner while adhering to established protocols.

- Call Management: Answer and screen patient calls, providing clear and helpful information.

- Referral Coordination: Collect and manage essential data to facilitate the referral process; follow up on referrals by contacting organizations to gather necessary information.

- Help Conduct Initial Patient Intakes: Assess the eligibility of potential patients and ensure all necessary information is gathered.

- Help Gather and Update Patient Information: Help collect medical histories and personal details for new and existing patients, ensuring accurate and up-to-date records.

- Assist With Document Review: Help ensure all patient documentation is complete and accurate.

- Prepare Patient Paperwork: Organize and prepare all necessary forms and materials for new patients.

- Medical Benefits Verification: Assist with verifying insurance coverage and benefits as directed.

- Pharmacy Benefits Verification: Assist with submitting PBM test claims to determine patient drug coverage.

- Assist With Communication with Patients, Clinical Liaisons, and Healthcare Providers.

- Additional Duties: Perform other tasks assigned to support team efficiency and patient care excellence to ensure smooth processes and resolve any issues.

Skills & Qualifications:

- Communication Excellence: Demonstrate strong interpersonal skills, actively listening and communicating clearly with patients, team members, and external partners.

- Office Equipment Proficiency: Comfortable using standard office tools such as smartphones, workstations, and fax machines.

- Software Proficiency: Skilled in Microsoft Office, WellSky's Caretend, WellSky's CPR software, etc.

- Customer Service Expertise: Provide excellent customer service, especially in managing distressed patients and ensuring a calm, positive experience.

- Adaptability: Ability to manage and adapt to changing workloads and evolving tasks.

- Bilingual: Preferred but not required.

- Multitasking: Ability to handle multiple tasks efficiently in a fast-paced environment.

- Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with patients and team members.

- Self-Motivated: Capable of working autonomously with minimal guidance while maintaining high productivity

- Positive and Outgoing: A positive attitude and eagerness to contribute to the team.

- Medical Terminology

Education & Experience:

- Experience: At least 2 years of experience in the following areas: Medical Benefits Verification, Deductibles, Max Out-of-Pocket, Coinsurance, Prior Authorization, and Pharmacy Benefits Management (PBM) claims.

- Mathematical Skills: Basic math skills are required; advanced math skills are ideal.

If you're looking to take the next step in your career while making a real impact in a patient-centered environment, we'd love to hear from you! Apply today to join the DeliverIt Pharmacy team, where your contributions matter.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17