Lead Intake Specialist

About Us:

DeliverIt Pharmacy is a trusted independent provider of home and clinical infusion services, committed to placing patients at the center of everything we do. We offer a personalized, comprehensive approach to care that truly makes a difference in the lives of our patients. As we continue to grow, we are seeking a driven and detail-oriented Lead Intake Coordinator to join our dynamic team at our offices and infusion suites in Sugar Land.

Why Join DeliverIt Pharmacy?

At DeliverIt Pharmacy, we foster a culture where compassionate care and patient-centered service are at the forefront of all we do. This is a unique opportunity for someone passionate about making a tangible impact in the healthcare field. We look forward to receiving your application and exploring how you can help us deliver outstanding care to those who need it most.

Key Responsibilities:

· Leadership & Team Supervision: Lead the intake team and oversee high-priority operations, ensuring efficient processes and quality service delivery.

· Training & Mentorship: Assist with training newly hired employees, providing guidance and support as they learn the role, and monitor their work to ensure accuracy and efficiency.

· Efficient Patient Paperwork Processing: Handle patient paperwork in a timely manner while adhering to established protocols.

· Call Management: Answer and screen patient calls, providing clear and helpful information.

· Referral Coordination: Collect and manage essential data to facilitate the referral process; follow up on referrals by contacting organizations to gather necessary information.

· Conduct Initial Patient Intakes: Assess the eligibility of potential patients and ensure all necessary information is gathered.

· Gather and Update Patient Information: Collect medical histories and personal details for new and existing patients, ensuring accurate and up-to-date records.

· Document Review: Ensure all patient documentation is complete and accurate.

· Prepare Patient Paperwork: Organize and prepare all necessary forms and materials for new patients.

· Medical Benefits Verification: Assist with verifying insurance coverage and benefits as directed.

· Pharmacy Benefits Verification: Assist with submitting PBM test claims to determine patient drug coverage

· Communication with Patients, Clinical Liaisons, and Healthcare Providers: Serve as a liaison between patients, clinical liaisons, and Healthcare Providers.

· Additional Duties: Perform other tasks assigned to support team efficiency and patient care excellence to ensure smooth processes and resolve any issues.

Skills & Qualifications:

· Communication Excellence: Demonstrate strong interpersonal skills, actively listening and communicating clearly with patients, team members, and external partners.

· Office Equipment Proficiency: Comfortable using standard office tools such as smartphones, workstations, and fax machines.

· Software Proficiency: Skilled in essential programs like Microsoft Office, Caretend, CPR software, etc.

· Customer Service Expertise: Provide excellent customer service, especially in managing distressed patients and ensuring a calm, positive experience.

· Knowledge of Local Resources: Familiar with the Greater Houston infusion patient community and the available resources.

· Adaptability: Ability to manage and adapt to changing workloads and evolving tasks.

· Bilingual: Preferred but not required.

· Multitasking: Ability to handle multiple tasks efficiently in a fast-paced environment.

· Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with patients and team members.

· Self-Motivated: Capable of working autonomously with minimal guidance while maintaining high productivity

· Positive and Outgoing: A positive attitude and eagerness to contribute to the team.

· Medical Terminology

Education & Experience:

· Experience: At least 4 years of experience in the following areas: Medical Benefits Verification, Deductibles, Max Out-of-Pocket, Coinsurance, Prior Authorization, Pharmacy Benefits Management (PBM) claims, and familiarity with WellSky's CareTend and CPR software programs.

· Mathematical Skills: Basic math skills are required; advanced math skills are ideal.

If you're looking to take the next step in your career while making a real impact in a patient-centered environment, we'd love to hear from you! Apply today to join the DeliverIt Pharmacy team, where your contributions matter.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Infusion & Specialty Intake Coordination: 4 years (Preferred)
• Pharmacy Benefits Management (PBM): 4 years (Preferred)
• WellSky's CareTend software: 4 years (Preferred)
• WellSky's CPR software: 4 years (Preferred)

Ability to Commute:

• Sugar Land, TX 77478 (Required)

Ability to Relocate:

• Sugar Land, TX 77478: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $30