What are the responsibilities and job description for the Senior Field Service Expert position at Dell Careers?
Delivering Exceptional Customer Experience
We pride ourselves on delivering a level of service that exceeds the quality of our products. As a Field Service Engineer, you will be instrumental in ensuring seamless, responsive, and focused customer support. By taking technical skills to customer sites, you will be responsible for installation, configuration, integration, maintenance, troubleshooting, and repair.
About This Role
You will collaborate with peers, apply technical expertise, diagnostic tools, and analytical practices to resolve customer issues. Deliver outstanding on-site support and create a great customer experience by taking care of our customers.
Main Responsibilities
Requirements
We pride ourselves on delivering a level of service that exceeds the quality of our products. As a Field Service Engineer, you will be instrumental in ensuring seamless, responsive, and focused customer support. By taking technical skills to customer sites, you will be responsible for installation, configuration, integration, maintenance, troubleshooting, and repair.
About This Role
You will collaborate with peers, apply technical expertise, diagnostic tools, and analytical practices to resolve customer issues. Deliver outstanding on-site support and create a great customer experience by taking care of our customers.
Main Responsibilities
- Execute plans of action from Dell Domain Engineers/L3 (communicate using Teams)
- Document POA results, logs, and service reports (parts numbers/PPID of old/new parts replaced) to Dell
- Reseat parts, swap or replace parts, upgrade firmware as needed
- Perform system testing and validation (run diagnostics, capture, and upload logs)
Requirements
- Demonstrate experience delivering technical field services supporting hardware and software at client sites
- Showcase experience working in locations with large, concentrated deployments of assets and proficiency with networking and fiber
- Possess industry certifications such as CompTIA Certifications (Tech , A , Security , Network ) or Networking certifications (CCNA or equivalent)
