Service Scheduler

Dell Haire Plumbing LLC is looking for an experienced Serivce Dispatcher.

The Dispatcher is responsible for providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner.

Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

1. Provide office support services in order to ensure efficiency and effectiveness within the company.

Main Activities

1. Receive, direct and relay telephone messages and fax messages

2. Direct the general public to the appropriate staff member

3. Schedule and coordinate all service calls as calls are received

4. Create work orders for all service calls

5. Dispatch Service Technicians

6. Respond to all messages left overnight

7. Maintain the dispatch board/schedule

8. Forecast workload for 2-3 days out

9. Contact customer with “Parts Pending” status as parts are received for scheduling

10. Follow up on all pending and recommended work with customer

11. Maintain all database information including billing, scheduling and pending parts.

12. Order parts for special orders

13. Create and track truck stock list

14. Update customer files as information is received from installation (warranties, new customers, customer history)

15. Type service contract proposals for new customers

16. Maintain on call schedule

17. Scan and file service work orders

18. Facilitate return of service warranty parts

19. Maintain service warranty log

20. Compare service time sheets and work orders to service schedule

21. Check service time sheets for accuracy

22. Compare checks and payments to work orders

23. Enter checks and payments in accounting system

24. Prepare and mail customer account statements on a monthly basis

25. Prepare notices of overdue accounts

26. Conduct customer surveys

27. Maintain the general filing system and file all correspondence

28. Provide word-processing and secretarial support

29. Call and/or email companies to gain new business

30. Perform other related duties as required

Must have proficient knowledge in the following areas:

- computerized accounting programs

- advanced customer service skills

- geographical knowledge of service area or map reading skills

- an understanding of relevant policies and procedures

- knowledge of industry is recommended but not required

- ability to multi-task

- organized

The applicant must demonstrate the following skills:

- team building

- problem solving skills

- decision making skills

- effective verbal and listening communications skills

- computer skills including the ability to operate computerized accounting, spreadsheet and word-processing programs at a highly proficient level

- stress management skills

- time management skills

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Fayetteville, NC 28312: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20