Multimedia Technician

Description:

Provide multimedia AV support for Harvard courses and events. Includes videography, setup and breakdown of equipment, urgent AV troubleshooting during classes and event support. Work will be assigned by department coordinators based on available shifts. Training on equipment, workflow and space will be provided.

Responsibilities
• Support faculty, students, and staff in the use and care of classroom multimedia, including video projection from a variety of sources, audio reinforcement in large lecture classrooms, basic troubleshooting of sound systems, and digital video capture as directed by team leaders
• Assist faculty, students and staff with projection of teaching materials from PowerPoint, Keynote, Google Sheets, YouTube, and other media sources
• Ensure prompt and professional communications with instructors, staff and students
• Take direction from staff and leaders on assignments, policies and protocols
• Help coordinate multimedia technology for course and event support
• Check out AV equipment and transport to and from classrooms
• Set up AV equipment to begin recording classes in a timely manner before each class begins
• Strike AV equipment once class has ended and check equipment back into main office
• Record teaching in classrooms and labs, panning and zooming to capture instructor movement and use of writing surfaces as required
• Ensure high quality audio and video recording
• Help with maintenance of AV equipment
• Provide availability to shift coordinators to assist with scheduling in a timely manner
• Provide coverage for colleagues during absences

Basic Qualifications:

• A minimum of two years of college or technical school
• Working knowledge of audio, video, and multimedia technologies
• Working knowledge of computer hardware, software and connections to external devices
• Strong customer service orientation
• Excellent communication skills