What are the responsibilities and job description for the End User Support Specialist I position at Della Infotech?
Intake call :
- Schedule : Fully onsite, 5 days a week.
- Locations : Flexible among four main office locations : Anaheim, Irvine, City of Industry, and Diamond Bar - California
- Training : 2 weeks of training provided.
- Skills Required :
- Familiarity with SCCM, Active Directory, and Bomgar.
- Tier 1 support level experience.
- Strong customer service skills.
- Experience with ticketing systems; ServiceNow preferred but alternatives are acceptable.
- Knowledge of hardware and onboarding processes is required.
- Contract : 1 year with the possibility of extension.
- Interviews : 2 rounds of interviews, with a potential for a 3rd round if needed.
- Experience : 5 years of relevant experience required.
JD :
Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.
This position is 5 days in office, hybrid will not be considered.
Skills / Experience :
Two years' experience in a desktop support role position
Ability to work efficiently and independently
Remain calm in stressful situations
Be comfortable working will all levels of customers
Excellent troubleshooting skills
Experience using ticketing software
Experience using remote desktop tools
Experience with Active Directory and SCCM
Required Skills :
Technical troubleshooting skills
Hardware and software knowledge; understanding hardware and their components; operating systems; and software
Remote desktop knowledge, preferably Bomgar
Ticketing software knowledge
Desired Skills :
Remote desktop knowledge, preferably Bomgar
Ticketing software knowledge, preferably ServiceNow
Workable knowledge of Intune / computer management software
