What are the responsibilities and job description for the Escape Room Supervisor position at Dells Escape Rooms?
About Dells Escape Rooms
Dells Escape Rooms is a leading provider of immersive, interactive, escape room experiences in Wisconsin Dells. We are passionate about providing a fun and exciting atmosphere for our guests, and we are looking to expand our team by adding a supervisor role.
Job Summary
We are seeking an enthusiastic and dedicated Escape Room Supervisor to oversee the daily operations of our escape room facility. The ideal candidate will have a passion for providing exceptional guest experiences and will be responsible for managing staff, ensuring the smooth operation of escape room games, and maintaining a welcoming environment for all guests. This role requires leadership skills and excellent customer service abilities. In return, we pride ourselves on providing a fun, positive, and engaging work environment with skill development and growth opportunities.
Responsibilities
- Manage day-to-day operations of the escape room facility, ensuring all games are set up and functioning properly.
- Train, supervise, and motivate staff to deliver outstanding guest services.
- Handle guest inquiries.
- Monitor game performance and gather feedback to improve guest experiences.
- Maintain cleanliness and organization of the facility, including game rooms and common areas.
- Oversee cash handling procedures and ensure accurate financial transactions.
- Coordinate special events or group bookings, ensuring all details are managed effectively.
Advantageous Skills
- Background in guest services with a focus on providing exceptional customer experiences.
- Experience in entertainment, retail, leadership, food service and/or hospitality.
- Proficiency in cash handling and financial transactions.
- Excellent communication skills with the ability to engage guests in an entertaining manner.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A background in theater or performance can enhance the immersive experience we provide.
If you are passionate about creating memorable experiences and leading a dynamic team, we encourage you to apply for the Escape Room Supervisor position. Join us in delivering thrilling adventures that challenge our guests' minds!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: No more than 40 per week
Schedule:
- Day shift
- Evening shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Wisconsin Dells, WI 53965 (Required)
Work Location: In person
Salary : $15 - $18