Full-Time Veterinary Assistant

Veterinary Assistant/Customer Service Representative

Are you passionate about animals and dedicated to providing exceptional client service? We are looking for a compassionate and motivated Veterinary Assistant/Customer Service Representative to join our team at Delmar Animal Hospital! This role is a direct representation of our clinic to the public, making a positive attitude, strong work ethic, and compassionate problem-solving essential.

Key Skills & Qualifications

• Compassion & Sensitivity: Ability to interact with clients and co-workers with empathy, tact, and diplomacy, especially in difficult situations.
• Customer Service Excellence: Strong communication skills and professionalism in both in-person and phone interactions.
• Interpersonal Skills: Ability to build positive relationships with clients, patients, and team members.
• Technology Proficiency: Comfortable using computers, phones, copiers, and various applications; basic troubleshooting skills are a plus.
• Mental & Physical Stamina: Capable of maintaining composure and efficiency in a fast-paced environment, including medical crises and euthanasia.
• Organizational Skills: Ability to manage office operations such as scheduling, messaging, and record-keeping.
• Attention to Detail & Active Listening: Ability to accurately convey medical histories and follow instructions from veterinarians and technicians.
• Problem-Solving & Critical Thinking: Proactively anticipate and address challenges within the clinic.
• Focus & Resilience: Maintain professionalism and quality work despite distractions or emotional situations.
• Team Player Mentality: Support a collaborative work environment, assist co-workers, and contribute to smooth hospital operations.
• Professionalism & Accountability: Commitment to reliability, integrity, and a positive work culture.

Responsibilities

This role currently consists of approximately 70% Veterinary Assistant duties and 30% Customer Service Representative tasks. Responsibilities may evolve over time.

Veterinary Assistant Duties:

• Safely handle and restrain patients during exams and procedures.
• Assist veterinarians and technicians as needed.
• Gather and accurately relay patient medical histories.
• Maintain cleanliness and supply levels in exam rooms.
• Help clients and pets transition from the parking lot to the exam room.
• Oversee parking lot coordination as needed.
• Process lab samples and medication refills per clinic SOPs.

Customer Service Representative Duties:

• Greet clients, answer questions, and check patients in.
• Schedule appointments and handle client communications via phone, email, and messaging.
• Process payments, invoices, and returns.
• Manage incoming and outgoing mail and emails.
• Scan and enter patient records into the database.

Requirements

• Comfortable with phone, email, and client messaging communication.
• Technological literacy and proficiency.
• Strong verbal and written communication skills.
• Ability to lift up to 50 lbs and safely restrain pets.
• Comfort with discussing and assisting in euthanasia procedures.
• Ability to understand and communicate the hospital’s policies and recommendations to clients effectively.
• At least one-year of veterinary assistant experience.

Why Work With Us?

At Delmar Animal Hospital, we prioritize a healthy, transparent, and joyful work culture. We believe that work should be fulfilling and enjoyable for our entire team.

• Work-Life Balance:
• Set, consistent schedules—no unexpected overtime!
• No weekends or holiday shifts.
• Guaranteed one-hour lunch breaks daily—no matter how busy we are.
• Supportive Environment:
• We recognize the emotional and physical toll of veterinary work.
• On-staff licensed social worker available for both clients and team members.
• Frequent staff appreciation events, catered lunches, and workplace games!
• Competitive Compensation & Growth:
• We strive to outcompete similar practices in compensation.
• Annual cost-of-living adjustments, merit raises, end-of-year bonuses, and profit-sharing opportunities.

Our Hiring Process

If you’ve made it this far, we’re excited that you’re interested! Our hiring process is team-centered—we believe in hiring for cultural fit and training for skills when needed.

• Apply on really with your resume.
• We’ll reach out via email or phone to schedule an initial conversation with our manager.
• In-Person Interview with our practice owners and the rest of the team.
• Working Interview – a half-day experience to give you insight into the role and assess team compatibility.
• Final Decision – We will contact you with our decision either way.

We can’t wait to meet you! If this sounds like the right fit, apply today and join our team at Delmar Animal Hospital!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $19 - $21