What are the responsibilities and job description for the US E-EA Internal Services-Workplace Experience, Senior Event Coordinator - Dtickets position at Deloitte US?
Sr. Event Coordinator - Ticket and Event Administrator
If you enjoy coordinating, planning, and collaborating, are engaging, proactive, and detail-oriented, work well and thrive within a team environment, and are passionate about providing an outstanding customer experience, join us!
Recruiting for this role ends on 03/28/2025
Work you’ll do
Ticket and Event Administrators coordinate the end-to-end ticket administration process for the Deloitte Tickets program. They manage ticket portfolios in specific markets and deliver event logistics while adhering to protocols and guidelines. Ticket Administrators will work directly with MP(s), the Chief of Staff, and/or other stakeholders in the market regularly to understand client and internal priorities and build and administer the Deloitte Tickets event pipeline.
As a Ticket Administrator at Deloitte, your responsibilities will include
- Consult and drive ticket administration process on behalf of marketplace MP(s) to assess various contracts, understand terms, and project plan an approach to utilize all available resources
- Own, foster, and maintain relationships with internal teams in addition to external third-party venues and vendors, including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
- Maintain and foster relationships with MPs to explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development, and be economically feasible
- Customize and publish market-specific and relevant PPMD Tickets and Event communications
- Monitor reporting and analyze utilization based on ticket allocations against contract/budget and provide updates on contracts, usage, and resale
- Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines
- Administer the Ticket Management System (TMS) by entering all games/events and determining pricing. Monitor activity and send approval or rejection notifications to request PPMDs, along with any specific communication necessary
- Arrange/coordinate distribution of tickets
- Collect and summarize feedback from venue users, troubleshoot as necessary, and communicate as required to MP
The team
The internal operations team at Deloitte provides a full range of hospitality and business services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.
The Ticket Administration Team is an eclectic and inclusive virtual team of professionals across the country.
Required Qualifications
- Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented, or customer-centric environment
- High school diploma
- Ability to work occasional overtime/nights and weekends as dictated by event schedule.
An Ideal Candidate Will Possess.
- Strong technical skills, including proficiency in Microsoft Office, TEAMS, One Note, One Drive, SharePoint, and other platforms.
- Excellent written and verbal communication/interpersonal skills
- Excellent critical thinking, decision-making, and conflict-resolution skills
- Effective problem-solving and negotiation skills
- Willingness to be cross trained in other office support service areas for backup support and assume additional responsibilities/projects when necessary and as appropriate
The wage range for this role considers the wide range of factors in making compensation decisions, including but not limited to skill sets, experience, and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $40,600 to $83,500
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Salary : $40,600 - $83,500
