Epic Clinical (Ambulatory or IP Orders) Application Support Analyst

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Clinical (Ambulatory or IP Orders) Application Support Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery.

Work you'll do/Responsibilities

• On our Epic Support team, you will provide L2 support (incident management, triage and minor enhancements), clinical module support (In patient & Out patient applications), Certified in either Ambulatory and/or Orders. Hands on experience in other related applications
• Work with application end users to trouble shoot L2 application issues in Epic system in a timely and professional manner
• Provide On-call support for designated modules
• Conduct ongoing system maintenance for assigned Epic module
• Support and maintain all required system support & build documents and other system documentation
• Contribute to the development of testing scripts and materials
• Actively participate in testing tasks and activities assigned to L2 Support team
• Complete specific team task activities as outlined in the project work plan and other job-related duties as assigned
• Attend team meetings to discuss team and project related activities, work tasks, and issues
• Create and maintain regular status reports and provide verbal and written status to project managers and project leadership, as required
• Coordinate with the offshore team for continuity of L2 support and maintenance activities
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications

Required

• 1 years of related Epic experience and ability to assess business issues and provide Level 2 support
• Active Epic certification - Certified in either Ambulatory or IP orders.
• Experience with incident management, minor enhancements, maintenance activities
• Collaborate with offshore team, willing to work on multiple Epic modules in a fast paced environment
• Bachelor's Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience OR equivalent education/experience
• Limited immigration sponsorship may be available
• Ability to work remotely, be on-call, travel 10% on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ decision making responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent written and communication skills

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $61,120 to $85,000.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html