What are the responsibilities and job description for the Epic Outpatient Applications Analyst position at Deloitte?
Job Details
Epic Ambulatory Analyst Project Delivery Specialist II
Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment? As an experienced Epic Ambulatory (Ambulatory Clinics) Lead and Builder professional, you will have the ability to share new ideas and collaborate on projects without extensive travel demands. If this is of interest, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. PDM Epic Ambulatory (Ambulatory Clinics) Lead and Builder Professionals will support/coach/advise our Client's Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation while minimizing extensive travel. This unique opportunity provides you with a full career path within the firm.
Work you'll do/ Responsibilities
Provides expertise to support customer design sessions and requirements development, executes build and configuration tasks, conducts testing (including Unit, System, and Integrated tasks) across environments, and supports activation activities for implementation of Epic Ambulatory / Outpatient applications. Provides application subject matter advice and supports issues resolution throughout the implementation life cycle, including post-live stabilization support.
Under direction of the Applications Manager, the Application Analyst I/II is a specialist in their respective Epic Application(s) and supports core functions of the health system's processes
Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution
Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements
Maintains high credibility and ownership of system activities within assigned application
Works directly with Operations and provides input on system design and capabilities
Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs
Analyze operational requirements and system capabilities to propose effective solutions
Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities
Performs unit, system, and integration testing per standards and documents outcomes
Work with Application Team to ensure applications are well supported and implementations are properly executed
Follow defined standards, promote best practice principles, and participate in change control process
Optimizes, maintains and supports application/system as required
Participates effectively as a team member to achieve team goals and objectives
Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable
Initiates escalation procedures
Identify potential issues and refer more complex issues to appropriate level of support
Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles
Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan
Meet application deliverables, project timelines, and delivery weekly status reporting
Timely project and data tracking with input of weekly time tracking
Performs other related duties assigned by supervisor
In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution
The Team
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.
Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.
Qualifications Required
Preferred Qualifications
Information for applicants with a need for accommodation:
Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment? As an experienced Epic Ambulatory (Ambulatory Clinics) Lead and Builder professional, you will have the ability to share new ideas and collaborate on projects without extensive travel demands. If this is of interest, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. PDM Epic Ambulatory (Ambulatory Clinics) Lead and Builder Professionals will support/coach/advise our Client's Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation while minimizing extensive travel. This unique opportunity provides you with a full career path within the firm.
Work you'll do/ Responsibilities
Provides expertise to support customer design sessions and requirements development, executes build and configuration tasks, conducts testing (including Unit, System, and Integrated tasks) across environments, and supports activation activities for implementation of Epic Ambulatory / Outpatient applications. Provides application subject matter advice and supports issues resolution throughout the implementation life cycle, including post-live stabilization support.
Under direction of the Applications Manager, the Application Analyst I/II is a specialist in their respective Epic Application(s) and supports core functions of the health system's processes
Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution
Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements
Maintains high credibility and ownership of system activities within assigned application
Works directly with Operations and provides input on system design and capabilities
Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs
Analyze operational requirements and system capabilities to propose effective solutions
Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities
Performs unit, system, and integration testing per standards and documents outcomes
Work with Application Team to ensure applications are well supported and implementations are properly executed
Follow defined standards, promote best practice principles, and participate in change control process
Optimizes, maintains and supports application/system as required
Participates effectively as a team member to achieve team goals and objectives
Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable
Initiates escalation procedures
Identify potential issues and refer more complex issues to appropriate level of support
Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles
Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan
Meet application deliverables, project timelines, and delivery weekly status reporting
Timely project and data tracking with input of weekly time tracking
Performs other related duties assigned by supervisor
In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution
The Team
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.
Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.
Qualifications Required
- Current Epic Ambulatory certification and hands on build expertise
- Full implementation lifecycle experience (2 or more implementations), including design support, systems and integrated testing, as well as post-live issues resolution
- Experience serving as a Lead Analyst and mentoring junior team members
- / offshore build teams
- Bachelor's degree in Computer Science, related field, or equivalent experience
- 6 years of recent experience with an implementation
- Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
- Demonstrative understanding of technical documentation
- Effective verbal and written communication skills
- Self Motivated, highly-organized and detail oriented skills are required
- Superior communication and customer service abilities
- Team player with the willingness/ability to work in a collaborative environment
- Must be able to operate independently or with minimum supervision
Preferred Qualifications
- Epic Orders Certification preferred
- Application maintenance / managed services experience, including incident management, upgrades, and enhancements
- Strong desktop skills including Word, Excel, PowerPoint
- Work Experience/Direct Knowledge of clinical area or business area to be supported
Information for applicants with a need for accommodation:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
