What are the responsibilities and job description for the Manager, Technology Support (National) position at Deloitte?
Manager, Technology Support
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.
Recruiting for this role ends on March 1, 2025
Work you'll do
Leads resource allocation, scheduling, budgeting, project planning and task management to ensure all day-to-day ITS activities are successfully run in a 24 hour x 7 day environment. Leads teams and develops strong working relationship with business leaders, customers and colleagues. Responsible for management of staff and resource allocation in order to complete highly technical projects and assignments. Serves as an internal consultant and technical advisor in all matters relating to technology. Accountable for achieving customer satisfaction and Service Level Targets. Responsible for staff performance evaluation, goal setting, professional development, coaching / mentoring and recruiting activities. Responsible for the development and delivery of departmental metrics. Complete oversight for leading / mitigating risk and compliance activities that occur locally / regionally / nationally within assigned area of responsibility. Good hands on technical skills and troubleshooting techniques are needed.
Duties and Responsibilities
- You will bring all ITS resources together to meet business requirements.
- Responsible for service delivery, resource allocation, project plans, reporting and delivery of status to business leaders. Accountable for achieving customer satisfaction and Service Level Agreement commitments. Participates in the development and delivery of training programs on a local, regional and national basis.
- Leads activities with multiple disciplines (TSS, Infrastructure, Unified Messaging, Cybersecurity, Communications, Workplace Services, etc.) where various groups are engaged to achieve desired results.
- Responsible for development and management of staff and teams. This includes performance management, goal setting, professional development, coaching / mentoring, team recognition and recruiting activities.
- Grows relationships with business leaders and customers at all levels in the organization. Promotes ITS as a trusted business partner, connects with customers to understand business needs and understand where ITS can provide solutions.
- Solicits feedback from business leaders to ensure ITS service delivery is exceeding expectations.
- Handles projects and services within budget guidelines, develops cost control measures, handle time & expense compliance and provides recommendations into budget planning.
- Responsible for the development and deployment of advanced technical solutions.
- Validated knowledge of specialized areas including, but not limited to : laptops, mobile devices, AV, printers, inventory management and process automation.
- Provide service performance metrics around the aforementioned areas.
- Manages, measures and reports on all security, risk and compliance activities that occur within area of responsibility. Works directly with the Information Cybersecurity, Risk and Compliance team and the Office of General Council in response to matters of litigation.
- Assesses customer needs, priorities and trends through regular ongoing communication with clients. Identify, evaluate and collaborate with business partners regarding opportunities for improvement and provides constructive suggestions for change.
- Performs other job-related duties as assigned.
The team
Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~2,500 professionals in ITS deliver services including :
Technology Support Services
The Technology Support Services (TSS) team is ITS's first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, TSS provides hands-on support to Deloitte employees.
Qualifications
Required :
Preferred :
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,300-$155,400.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation : https : / / www2.deloitte.com / us / en / pages / careers / articles / join-deloitte-assistance-for-disabled-applicants.html
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Salary : $84,300 - $155,400
