Manager, User Experience (M&A/Digital Ops)

As the Manager for M&A/Digital Ops, you will be a key player in driving the successful technology transition and integration during mergers and acquisitions for the Government and Public Services (GPS) practice. You will work cross-functionally with architects, DevOps leads, UX designers, and market-offering principals to ensure a seamless digital workplace experience for end-users.

Recruiting for this role ends on 5/31/2025

Work you'll do

• This role offers an exciting opportunity to be at the forefront of technology integration during mergers and acquisitions, ensuring a seamless digital workplace experience for end-users. You will have the chance to work with a diverse range of stakeholders, drive strategic initiatives, and contribute to the success of the Government and Public Services practice.
• Work closely with other business concierges across third-party technology in Multi-access Edge Computing (MEC.
• Facilitate virtual/in-person sessions to understand end-users day-to-day activities, the apps they use, and their digital workplace needs.
• Capture and analyze client-mandated software and identify potential certified alternatives or draft use cases for CTO approval.
• Support the development and execution of a phased software integration plan to ease migration and account for upcoming renewals.
• Identify gaps in digital workplace tools and define a path forward with executive alignment.
• Collaborate with teams to understand their current tool sets, rationalize overlapping tools, and plan for necessary migrations.
• Prioritize licenses for critical apps to ensure operational stability during migration.
• Lead SaaSOps, including application discovery, and work with product managers to optimize licenses based on usage analytics.
• Manage vendor relationships throughout their lifecycle and partner with team members to ensure optimal outcomes.
• Engage with all mergers and acquisition targets, working on behalf of the Office of the Chief Information Officer (CIO) to drive great experiences and enable concierge-level outcomes.
  
  

The team

GPS Technology provides efficient and effective technology support to GPS engagement teams, Deloitte leaders (i.e., GPS and National), and regulators. Working closely with Deloitte leaders, including the National Enabling Areas (EA) leaders, the Technology team leads technology and IT systems activities for each EA team supporting GPS, including Government Solutions and Innovation and Information Technology Services (ITS).

Qualifications

Required:

• Bachelor's Degree in Human-Computer Interaction, Information Architecture, User Experience, Visual Communications, or related field.
• Minimum 8 years of experience in digital user experience and operations, M&A investment transactions, program and project management, or related experience.
• Experience with Third-party technology in Multi-access Edge Computing (MEC), SaaSOps, DevOps, Wireframing and prototyping, Agile frameworks (Scrum, SAFe, etc.)
• Experience in user research and usability testing, design thinking and user-centered design, and advanced proficiency in analytical writing to effectively communicate and present insights
• Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  
  

Preferred:

• Certified Scrum Master or SAFe Agilist
• UX Certification (e.g., General Assembly, Nielsen Norman Group UX Certification, HFI Certified Usability Analyst)
  
  

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $151,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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