Salesforce Functional Support - Federal Health

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

• Leadership and Coordination: Lead and coordinate the functional and Agile aspects of projects, ensuring alignment with business goals and objectives.
• Requirement Gathering and Solution Design: Work closely with stakeholders to gather, analyze, and document business requirements, and design functional solutions.
• Facilitation and Team Support: Facilitate Scrum ceremonies, support the development team, and remove impediments.
• Stakeholder Management and Communication: Act as a liaison between the development team and stakeholders, ensuring clear communication and alignment of expectations.
• Progress Tracking and Process Improvement: Track and report on the team's progress, identify and implement process improvements, and ensure functional solutions meet quality standards.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications

Required:

• Bachelor's Degree
• 5 years of Consulting experience or relevant industry experience
• Functional Requirements gathering experience
• Salesforce implementation and/or project experience
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required clearance for this role

Preferred:

• Experience writing user stories
• Prior experience Managing and/or Leading Teams
• Strong Core Consulting skills such as organization and communication both written and verbal
• Agile Software Development Methodology experience
• Salesforce or CRM SaaS Solutions experience
• Agile Project Management
• Scrum Master Certified
• SDLC Scrum Process knowledge
• Prior exposure supporting Government/Federal Digital Transformation efforts

Information for applicants with a need for accommodation: ;br>
Federal_Health25

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