Senior Salesforce Business Analyst - Federal Health

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

• Requirement Elicitation: Work closely with stakeholders, including the Functional Lead/Scrum Master, to gather, analyze, and document business requirements.
• Documentation: Create detailed and clear documentation, including business requirements documents (BRDs), functional specifications, user stories, use cases, process flows, and data models.
• Stakeholder Communication: Act as a liaison between business stakeholders and the development team to ensure clear and consistent communication of requirements and expectations.
• User Story Management: Write and refine user stories and acceptance criteria, ensuring they are well-defined and ready for development.
• Backlog Management: Assist the Functional Lead/Scrum Master in managing and prioritizing the product backlog, ensuring alignment with business goals and project timelines.
• Process Analysis: Analyze and document current business processes, identify areas for improvement, and propose solutions to enhance efficiency and effectiveness.
• Support Agile Ceremonies: Participate in Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, providing input and support as needed.
• Testing and Validation: Assist in the development of test plans and test cases, and participate in testing activities to ensure that solutions meet business requirements and quality standards.
• Change Management: Support change management activities, including training and communication, to ensure successful adoption of new processes and systems.
• Continuous Improvement: Identify opportunities for continuous improvement in business processes and project delivery, and work with the Functional Lead/Scrum Master to implement changes.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications

Required:

• Bachelor's Degree
• Typically has 4 or more years of consulting and/or industry experience
• Experience working with teams to deliver in Agile project environments
• Ability to gather functional requirements, document them in user stories, and ensure correct configuration
• Declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
• Ability to perform functional testing and create product roadmaps
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required clearance for this role

Preferred:

• Salesforce or CRM SaaS Solutions experience
• Salesforce Certified
• Prior exposure supporting Government/Federal Digital Transformation efforts

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,750.00 to $171,250.00.

Information for applicants with a need for accommodation: ;br>
Federal_Health25

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.