Business Analyst

Job Title: Business Analyst - Contract Job # 5374

Location: Hybrid or Remote (Norristown, PA)

No third parties allowed

The position is primarily focused on understanding current design and future requirements for existing websites that have integrations with multiple applications and are being used by multiple internal departments, our members and the public. This individual will interact with the business users to gather and document requirements, as well as document application dependencies. This individual will drive strategic initiatives, analyze business requirements, and ensure alignment between business needs and technical solutions.

Specific responsibilities will include but, not be limited to, requirements elicitation, documenting requirements and technical designs based upon the requirements in an Agile environment, and working with the team and stakeholders to ensure that website and software updates are made with minimal impact to all current users.

Customer Satisfaction

• Develop a deep understanding of the business functions and processes
• Document, review and update business and functional requirements based on client’s feedback
• Serve as a business liaison between client and project teams
• Establish, monitor and maintain high client satisfaction levels
• Document, track and resolve problems in client business systems
• Ensure appropriate levels of controls are applied to work efforts, including security requirements, effective business solutions

Responsibilities

• Develop and document requirements in collaboration business clients
• Maintain traceability of requirements throughout the SDLC
• Serve as a business liaison between business SMEs and product teams
• Analyze, review, and document current structure and use cases of the application including integrations and dependencies
• Assist project manager in better understanding information gathered about user experience
• Assist business clients in developing and prioritizing requirements for future use cases
• Use strong communication skills when working with a team, a subject matter expert (SME) and providing in time updates to project manager.
• Facilitate workshops, presentations, requirements reviews, and regular updates to keep stakeholders informed.
• Validate solutions through supporting the QA support in testing to ensure quality deliverables.
• Support emergency system outage and recovery as requested

Skills and Experience

• Someone who is energetic and passionate about their work, extremely positive and solution driven
• Proactive to ask questions early and often to gain understanding
• Detail oriented
• Excellent requirements gathering skills and experience
• Active listening to customers and understands their current processes and needs
• Ability to work independently, with minimum supervision
• Someone who has worked on large teams, on projects that have different business owners
• Someone who has worked on cross-functional teams, on projects in a matrixed environment
• Most recent roles should show increasing responsibility as BA in agile environment
• Skilled at documentation best practices such as using revision history/version control
• Skilled at analyzing data and processes
• Proficiency in Confluence and Jira
• Experience working with business and technical staffs to define, document, and track requirements and design
• B.S. degree in computer science, management information systems, Business Administration, or equivalent experience

Preferred Skills and Experience

• Experience with Agile methodology
• Project Management experience
• Experience writing user stories
• Experience with process design and/or documentation
• Experience working with security-based platforms for controlling access
• Experience using Visio or equivalent process mapping solutions
• Experience using JIRA and Confluence
• IIBA certification