What are the responsibilities and job description for the Jr. Business Systems Analyst: Payment Card Services position at Delphi-US?
Job Title : Business Systems Analyst : Payment Card Services Program (Contract) - Job#4841
Worksite : Houston, TX Onsite (3day onsite required W / R / F)
Business Systems Analyst to assist with cross functional teams and optimization of payment card systems. Requires BA and Project Management skills to plan, organize, coordinate work assignments on-time and on-budget.
- Using multiple systems, including ServiceNow, Coupa and Oracle, adhere to fraud mitigation processes by confirming requested address and banking updates are requested through legitimate sources, and through authorized personnel; Document both verbal and written verifications both accurately and completely
- Advanced understanding of overall business processes and integration touch points related to the Card Services Program, which includes Coupa, JPMC's PaymentNet, Concur Travel and Expense application
- Audits the Coupa supplier changes and reviews transactions for compliance with established policies and procedures on an as needed basis.
- Must be comfortable with calling suppliers, establishing trust, and ensuring suppliers follow up on requested information to ensure suppliers receive payment, and / or update their data information as requested.
- Responds to internal or external issues and resolves, tracking the resolution
- Monitors overall workflow to ensure timely completion of projects and daily work requirements and meets defined customer service level agreements
- Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
- Recommends changes, updates, and processes for continuous improvement in areas of expertise.
- Meets established daily / weekly metrics
- Resolves issues arising from internal department functions, or as brought forth by internal or external customers.
- Tracks issues to resolution within department and in partnership with other groups.
- Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
- May require intermediate skills in Microsoft Office Suite as well as general business and / or accounting systems and subject matter knowledge applicable to the department assigned.
This knowledge may include, but not be limited, basic accounting processes and procedures, project management, training within areas of expertise, and strong analytical skills and communication skills.
Supporting primary systems / services including :
