What are the responsibilities and job description for the Operations Deployment Lead position at Delphi-US?
Title : - Operations Deployment Lead
Location : remote with extensive travel
Job Description :
This position provides leadership, onsite direction, and support to a deployment team during the "go live phase" of project. Direct oversight to ensure the execution of implementation tasks, deployment and post go-live support for centers. This position requires extensive travel for extended periods.
Responsibilities
- Responsible for leading deployment activities including but not limited to pre-determined checklist action items, onsite equipment preparation, installation, validation and PGLS support for designated center(s) Troubleshooting and will make necessary adjustments to ensure an efficient and effective roll-out to fleet locations. Escalate critical events to responsible team members.
- Establishes and instructs teams on priorities of daily tasks necessary to complete a successful roll-out process. Ensures the scheduling of team members and onsite support will meet "go live" needs. Leads daily debrief sessions with team members and onsite center leadership to include the status of onsite activities.
- Monitors, tracks, and trends all "go live" activities to meet established milestones and deadlines. Makes decisions to resolve issues that may jeopardize the "go live" process. Report and share updates of status updates to include KPI charts, tables, and graphs to Manager on a frequent cadence.
- Provide oversight of employee relation issues and will collaborate with Deployment Manager. Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicates effectively with HR to ensure HR compliance.
- Will be responsible for contacting company employees at all organizational levels to gather information to prepare reports and provide implementation readiness updates.
- Provide a model of good customer service to all employees.
- Effectively resolve complaints or concerns.
- Extensive travel. Extended work hours and weekends may be required.
Required :
Preferred Qualifications
Bachelor's Degree
Additional Information :
Position Details :
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for organizations from Main Street to Wall Street. Our mission is simple : To connect great people to great companies. We accomplish this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.
