What are the responsibilities and job description for the Manager, Digital User Experience (UX) position at Delta Air Lines, Inc.?
The Manager, Digital UX will be responsible for leading a team in creating intuitive, user-centered designs that enhance the overall user experience and drive engagement on Delta’s digital products, including employee and customer facing channels. The UX Manager will oversee and work with a set of Digital UX Specialists to define the strategic direction and drive cross-divisional collaboration to ensure alignment with Delta’s commercial objectives. They will coordinate with product, UI design, research, and IT teams to execute upon the strategy to drive a best-in-class digital user experience.
Responsibilities:
- Build and lead (coach, develop, and mentor) the Digital UX Design team, providing direction to ensure high-quality work and timely project delivery.
- Deliver and inspire award-winning work from their team, influencing change through ideas and creativity.
- Identify and recommend modern UX trends, technologies, and tools to improve the UX design process and outcomes.
- Review and provide feedback on UX design deliverables to ensure they meet quality standards, including adherence to accessibility guidelines as well as serve business needs to improve customer satisfaction and task accomplishment for employee and customer facing channels.
- Support strategy for Delta’s digital design system to ensure consistent UX across both internal- and customer-facing digital channels.
- Work closely with our Digital Agency of Record and Internal UI team to ensure delivery of consistent and cohesive digital experiences.
- Advocate for best UX practices and principles within the organization, educating and influencing stakeholders.
- Help source vendors and manage those relationship, as needed, to support business goals.
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