What are the responsibilities and job description for the MBA Leadership Development Program, Commercial/Customer Experience Strategy position at Delta Air Lines, Inc.?
The purpose of the Commercial & Customer Experience Strategy MBA program is to build a strong, diverse, and values-driven leadership pipeline for Delta. With ever changing business needs, Delta seeks MBAs to solve some of Delta’s biggest challenges and ensure a competitive stance in the marketplace. This position is a two-year rotational program with Year 1 in Network Planning or Revenue Management and Year 2 in Marketing, Sales, Reservations or Customer Experience.
- Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.
- Investigate competitors’ pricing actions, initiate sales and other promotions to maintain market share. Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.
- Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.
- Improve the travel experience for Delta’s corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue.
- Develop recommendations for process improvements for reservations centers, call-handling, and segmentation in order to improve customer service, employee engagement, and maximize cost efficiencies.
- to improve the CX.
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