Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the customer experience. To achieve this goal, Delta's Retail Strategy is to consistently offer, sell, and service high quality personalized products in the customer's channel of choice. Enterprise Solutions (ES) is seeking a Product Manager, Retail Offer and Cart to lead the vision and execution of IT development roadmaps that enable shopping for, ordering, and servicing these products.
The Retail Platform & Order Management team is responsible for the following scope :
Orchestration to create and return offers for flight and ancillary products
Create and update a cart based on offers selected by a customer
Turn a customer's cart into an order that can be created, fulfilled and serviced by downstream products
We are looking for candidates who exhibit curiosity, are motivated to solve challenging problems, and can think creatively to identify solutions.
Responsibilities :
- Develop a business vision and a roadmap for the offer orchestration and cart products.
- Partner with stakeholders across the enterprise to determine requirements for offer orchestration and cart.
- Work with business and IT partners to translate business requirements into usable and reliable solutions.
- Lead agile development teams to implement requirements.
- Collaborate with other agile development teams to identify dependencies required to deliver the offer orchestration and cart roadmaps.
- Communicate progress against development roadmap to leaders and stakeholders.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way :
Competitive salary, industry-leading profit sharing program, and performance incentives.401(k) with generous company contributions up to 9%.New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.10 paid holidays per calendar year.Birthing parents are eligible for 12-weeks of paid maternity / parental leave.Non-birthing parents are eligible for 2-weeks of paid parental leave.Comprehensive health benefits including medical, dental, vision, short / long term disability and life insurance benefits.Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.Domestic and International space-available flight privileges for employees and eligible family members.Career development programs to achieve your long-term career goals.World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.Recognition rewards and awards through the platform Unstoppable Together.Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.What you need to succeed (minimum qualifications)
Proven success in understanding and managing complex processesAble to demonstrate intellectual curiosity and critical thinkingExperience translating a business vision into written technical requirementsAbility to communicate clearly to business leaders and technical developersMust have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervisionResults oriented and capable of meeting or exceeding deadlines with attention to detail and follow throughConsistently prioritizes safety and security of self, others, and personal data.Embraces diverse people, thinking, and styles.Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States.What will give you a competitive edge (preferred qualifications)
Bachelor's Degree with at least 3 years of relevant work experience. Preferred Major in quantitative discipline such as Management Information Systems, Business Administration, Economics, Finance, or Engineering.Combination of at least 3-5 years of relevant working experience in Revenue Management, Internal or External channels, Business Intelligence, and Data Analytics.Experience in at least one commercial or operations function such as Reservations, ACS, eCommerce, Revenue Management, Sales, or IT preferred.Experience working in an Agile environment as a Product Manager / Owner.
