What are the responsibilities and job description for the Program Manager, B2B Digital Solutions position at Delta Air Lines, Inc.?
The Program Manager - B2B Digital Solutions is responsible for driving the strategy, evolution and implementation of the next-generation of our B2B Product ecosystem, in support of our continued leadership position and competitive edge in the industry. The position requires a combination of creative digital solutions, passion for online user experience, project management skills, and a high level of familiarity with digital technologies.
The successful candidate will be part of a dynamic team, working across Sales, RM, IT, Digital, and our airline partners to drive new value for our corporate and agency customers. The successful candidate must be a strong leader with a demonstrated aptitude toward product innovation, technical skillsets, project management, and problem-solving.
Key Responsibilities
- Oversees the ideation and development of new customer-facing digital products
- Serve as the primary point of contact for organizing meetings, documenting outcomes, and tracking follow-ups.
- Provide regular updates to team leads and stakeholders on project progress, risks, and outcomes.
- Understand and prioritize both business process and customer life cycles, to optimize how these interactions can be implemented online
- Build strong customer relationships that drive new ideas into our development pipeline
- Serve as a liaison between Sales and Commercial business stakeholders, and actively lead the design, build, and testing of technology products and reporting
- Maintain and distribute technical documents and project updates to relevant teams, ensuring alignment with Delta's NDC initiatives.
- Work closely with product owners, IT teams, and business stakeholders to route issues, escalate concerns, and ensure clear communication across teams.
- Works closely with the IT team to ensure the project is on time and on budget
- Solve difficult routine and non-routine problems, applying critical thinking and creative solutioning
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way :
What you need to succeed (minimum qualifications)
What will give you a competitive edge (preferred qualifications)
