What are the responsibilities and job description for the PSA -RED COAT position at Delta Air Lines, Inc.?
- Vision: Deliver world-class service to all customers.
- Mission: Make every customer feel like the most valued person.
As a Passenger Service Agent - “Red Coat", you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
The ideal candidate acts as a customer service agent excelling in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations. The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible for all customers, concentrating on our elite passengers.
In addition is responsible for training and supervision of other CSAs on shift and administrative tasks assigned by management.
Summary of responsibilities (not comprehensive of all tasks):
Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
Displays a positive image of Delta.
Keeps customers informed while ensuring service delivery.
Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
Practices safety-conscious behaviors in all operational processes and procedures.
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