What are the responsibilities and job description for the Ticket/Gate Agent (Customer Service Agent) - DUB position at Delta Air Lines, Inc.?
- Vision: Deliver world-class service to all customers.
- Mission: Make every customer feel like the most valued person.
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:
- Greet customers and guide and assist them with the ticketing and baggage check-in process.
- Use a computer to sell, print and reissue tickets.
- Manage the check-in process, ensuring that customers have the proper documentation for travel.
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
- Practices safety-conscious behaviors in all operational processes and procedures.
Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning and gate boarding. You will:
- Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
- Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Practices safety-conscious behaviors in all operational processes and procedures.
All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
