Program Manager, Client Flight Training Operations, Delta Professional Services

United States, Georgia, Atlanta

Delta Professional Services

14-Jan-2025

Ref #: 27284

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines, is the Flight Training & Standards provider of choice to Delta Air Lines, its affiliates and key industry partners worldwide. The Program Manager is responsible for leading and motivating a team of DPS individuals that are responsible providing high quality customer service and support for multiple clients external to Delta Air Lines. DPS provides key resources and support to multiple groups including but not limited to training, curriculum development, planning, and fleet resources. The incumbent will also support the growing DPS business by leading efforts to create streamlined business and day to day operational processes within their workstream through the oversight of the organizations standard operating procedures. This position reports to the General Manager, Client Operations for Delta Professional Services (DPS).

Essential Functions/Tasks

• Manages DPS employees assigned to multiple clients
• Support sourcing and recruiting of DPS Non-Seniority List Instructor (NSLI) and Flight Training Procedures Instructor (FTPI) instructor cadre assigned to multiple clients
• Support sourcing and recruiting of other DPS personnel as needed to support client training
• Manages DPS P/L that relates to client support
• Manages the relationships and communication strategies with multiple client training teams
• Prepare and update charts and graphs which display the status for each 3rd party client.
• In coordination with client management, responsible for DPS employee performance and quality assurance
• Partner with client leadership to identify target needs and staffing requirements.
• Establishes an environment of continuous improvement and works with partners to provide results
• Coordinate employee transitions with administrative team
• Maintain DPS DeltaNet website associated with client training support
• Write and distribute periodic DPS employee communication
• Coordinate periodic town-hall meetings
• Review and approve employee expenses
• Supports the GM, Client Operations based on the needs of Delta Professional Services (DPS).
  
  

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
  
  

What You Need To Succeed (minimum Qualifications)

• Solid organizational and leadership skills.
• Conversant with Air Carrier Flight Operations and Federal Aviation Regulations.
• Conversant with Air Carrier and Flight School Training Requirements
• Must be able to effectively communicate (verbally and in writing) and present to employees and executive leadership
• Solid project management skills.
• Solid computer skills including proficiency with MS Office 365, including MS Excel, PowerPoint, and other Delta/DPS software
• Commercial Pilot Certificate or Airline Transport Pilot Certificate (preferred)
• Embraces diverse people, thinking and styles
• Consistently prioritizes safety and security of self, others, and personal data