Senior Technical Product Engineer, Onboard Service IT

United States, Georgia, Atlanta

Information Technology

17-Jan-2025

Ref #: 27354

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines is one of the world’s largest global airlines, helping more than 180 million travelers get to the places they want to go to each year. It is a leader in products, services, innovation, reliability, and customer experience in the aviation industry. In 2018, Delta was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the seventh time in eight years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented seven consecutive years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 309 destinations in 53 countries on six continents.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

Essential Responsibilities

• Responsible for conducting sophisticated and detailed research of existing processes, systems, and desired objectives to meet the goals/intent of the assigned products
• Work with business Product Owner and SMEs to prioritize feature development, based on the business value
• Work with technical teams to initiate and drive technical roadmap deliverables to completion.
• Elicit and create initial epics/features and elaborating into user scenarios that clearly describe the functional and non-functional requirements
• Deliver business requirements via artifacts such as epics, features, scenarios, acceptance criteria, process flows, wireframe diagrams, interaction diagrams, mockups/demos, etc
• Drive team excellence with proactive contributions towards continuous improvement.
• Collaborate with a multi-functional teams inside a Scrum framework
• Conduct work sessions and document new features, requirements, and strategies.
• Perform testing, track bugs, enhancements and ensure issues are resolved before promoting to production environments.
• Successfully handle multiple initiatives and balance constantly evolving priorities.
• Query and analyze data to estimate future and measure current solution impact.
• Develop business logic and critical metrics for incorporation into decision support models and tools.
• Construct problem statement including problem description and improvement measures.
• Always anticipate the next question -Drill down beyond the problem surface to understand root cause, business impact, and next steps.
• Supply guidance to project planning and effort estimation within scope.
• Support the identification of risks and mitigation approaches.
• Develop and maintain internal customer relationships
  
  

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
  

What You Need To Succeed (minimum Qualifications)

• 5 years of hands-on experience in enterprise technology or airline organizations
• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery
• Knowledge of product features; ability to design, build, and develop a new product, technology, or service from feasibility through to production
• Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project
• Strong written, oral communication, and social skills
• Must have excellent planning and organizational skills, strong verbal, written communication and facilitation skills.
• Must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
  
  

What Will Give You a Competitive Edge (preferred Qualifications)

• Prior experience in working with complex enterprise Data and hands-on experience with querying and analysing data
• Ability to analyze and visualize data towards identifying the root cause of a business problem, building essential metrics and performing trend analysis
• Ability to solve complex business problems starting all the way from business services planning to scheduling, production and dispatch
• Hands-on experience w/Oracle SQL’s
• Subject matter expert for your applications and take ownership for its development and performance.
• Solid Understanding of Agile/SDLC development methodologies
• Airline business experience, as well as business process re-engineering and/or extensive experience working with agile teams, is desirable
  
  

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