What are the responsibilities and job description for the Manager, Data Governance position at Delta Airlines?
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to build significant and innovative solutions and are looking for team members to help us realize our vision. Join us on our transformation journey in becoming a best-in-class IT organization at the world's best airline!
Delta’s Revenue Technology, Loyalty, and Data Analytics organization unites several groups to achieve strategic business goals and technical solutions that create opportunities for us to innovate on behalf of our customers. The Manager, Data Governance will build, lead, and scale the Enterprise-wide Data Governance Program to support the full spectrum of Data Governance and Data Quality. This role is accountable for establishing governance and quality standards, implementing tools and techniques, providing training and support, and ensuring compliance to drive business value and operational efficiencies.
We value our data as an asset. This role is one of the key enablers for unlocking the value of our data! This critical role will work closely with privacy and compliance teams, business stakeholders, data consumers, data producers, and data engineering to develop a vision and roadmap for data. Then, executing on that roadmap to onboard data assets; establish relevant standards and processes; and enable teams to find, understand, trust, and access the data they need.
Establish and govern an enterprise data governance implementation roadmap across various domains like Customer, Flight Ops, CX, Digital, Loyalty, Finance, HR, etc.- Lead the selection, implementation and adoption of the enterprise-wide data catalog, data quality and data observability solutions
- Develop a data products marketplace to provide a business friendly interface to search for data domains and associated analytics
- Managing and ensuring adequate staffing levels for the Data Governance Program Office
- Ensuring that all appropriate business functions are represented on the Data Governance Board and Data Stewardship Council
- Develop & maintain inventory of the enterprise information maps, including authoritative systems, owners
- Collaborate with data producers and consumers to set data quality expectations, SLAs and monitoring requirements
- Work with business leaders and business analysts to ensure metrics are defined and agreed
- Reporting to the Data Governance Board and Senior leadership on Data Governance performance
- Collaborating with leadership across the organization to identify business needs and implement Data Governance and Data Stewardship capabilities
- Ensuring that Data Governance and Data Stewardship processes are inserted into and aligned with appropriate enterprise processes
- Act as the key evangelist and authority on the Data Governance program and vision to our stakeholders
- Be the voice of our stakeholders by understanding their needs and prioritize them in alignment with the IT vision and team
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Bachelor’s degree in Science, Statistics, Engineering, Business Administration or similar field of study
- 10 years of experience of data management expertise
- 5 years of experience implementing Enterprise-wide Data Governance programs
- Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection
- Confidence to dive into data, understand it inside out and how it connects to our stakeholders businesses
- Solid business acumen, and critical problem-solving ability, with a capacity for strategic thinking
- Extremely strong interpersonal and communication skills, with the ability to communicate technical concepts clearly
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Advanced degree in Science, Statistics, Engineering, Business Administration or similar field of study
- Experience in metadata management highly beneficial
- Airline experience preferred
- Experience working within AWS and cloud technologies at the enterprise level highly preferred
