Assistant Manager Payment Services

Position Assistant Manager Payment Services

Job Code-4061

req5330

Delta Community Credit Union Administrative Office - Riverwood 200

Full Time

Job Description

Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.

The Assistant Payment Services (APS) Manager is responsible for supporting the daily core functions of the Payment Services Managers, which includes overall team members’ performance. They will assist in helping to manage all operations related to ACH processing, payroll, account research, branch support, and strategic divisional initiatives, including change management, new product implementation, process improvement. They will also be the departmental lead on projects and collaborate with other key areas to manage payments risk. They lead operational and administrative support for assigned functions and programs.

Foster and promote a safety-conscious and hostile-free work environment resulting in employee safety and well-being.

Essential Functions

• Assist in the development, implementation, and maintenance of the Payment Services departmental policies and procedures for ACH, including but not limited to, creating, editing, and/or modifying policies and/or procedures as well as supervising the modification, review, and publishing of Knowledge Base (KB) articles.
• Work with the Payment Services managers and ACH EFT Specialists to actively seek and identify opportunities for process improvement, organizational efficiencies, and offers solutions.
• Coordinate and oversee day-to-day operational functions and responsibilities performed by the ACH EFT Specialists.
• Manage Tier 2 escalations received through the ACH EFT Specialists related to ACH issues, concerns, requests, problems, and complaints received from members through various channels such as phone, in branch, and/or social media, delegates tasks and responsibilities to the Payment Services Department as appropriate
• Assist Payment Services Managers in managing multiple vendor relationships professionally by holding them to Service Level Agreements (SLAs).
• Assist Payment Services Managers in preparing reports for management and/or other departments regarding key performance indicators (KPIs) and metrics.
• Review and modify policies and procedures created for the ACH EFT Specialists as it relates to following processes such as but not limited to, reconciling, and balancing the GLs (ACH at the member level).
• Work with Branch Delivery and Operations as well as Member Care Center (MCC) to provide assistance to members with escalated payment/online banking issues and concerns.
• Has a good understanding of NACHA Operating Rules and Guidelines as well as the Federal Reserve Bank’s Guide to ACH Payments, informally known as the “Green Book”
• Assist Payment Services managers in partnering with the Legal Loss Prevention (LLP) team to identify and manage ACH related fraud.
• Understand the importance of fraud control programs and procedures and partners with the Operations Risk team.
• Work with the department’s Quality Assurance Auditor to ensure the team is in compliance with established internal policy and procedures, also ensure any errors are corrected in a timely fashion, and that the team members are meeting service and quality expectations.
• Practices safety-conscious behaviors in all operational processes and procedures.
  
  

Other

• This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.
  
  

Position may offer work from home opportunities, pending specific performance and departmental needs.

Job Qualifications

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications

• High school diploma or equivalent
• 5 years’ of previous experience in a financial institution, at a payment services provider, or similar environment .
• Must possess strong technical, mathematical, organizational, decision-making and interpersonal skills, and be capable of handling multiple projects simultaneously. Experience in working cross-divisionally and collaboratively with all areas of the business.
• Must be able to focus on details, correlate various pieces of information, identify trends, and/or understand the reasons behind challenges as well as successes. Must have the capacity to define problems, gather data, establish facts and draw valid conclusions.
• Must be able to generate effective solutions to problems while considering all aspects of a situation and/or challenge.
• Must be motivated to grow and develop to next level management skillset with minimal supervision and motivation.
• Should be proficient in use of business software applications including, but not limited to, MS Office, Fedline Advantage, Wire Systems, Zelle (P2P), Payplus GFX, and Symitar.
• Excellent written and verbal communication skills.
• Must be able to work in fast paced environment with minimal supervision from the Payment Services Managers.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
  
  

Preferred Qualifications

• Bachelor’s degree in business administration or related field
• 10 years’ previous experience in a financial institution, at a payment services provider, or similar environment.
• Experience with ACH processing, wire transfers, and dispute processing.
  
  

Employee Benefits Include

• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre-tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Health Reward Dollars
• Discount on Gym Reimbursement and Identity Theft Programs
• Legal Services