General Manager – High-End Retail Jewelry Store
Location : Frisco
Reports to : Owner
Position Overview :
We are seeking a dynamic and experienced General Manager to serve as the right hand to the owner of a high-end retail jewelry store. This critical leadership role involves overseeing day-to-day operations, managing personnel, driving sales, maintaining accurate financial reporting, and ensuring both the in-store and online business runs smoothly and profitably. The ideal candidate will be highly organized, hands-on, and passionate about luxury retail — preferably with fine jewelry experience and an eye for detail.
Key Responsibilities :
Operational & Personnel Management
- Oversee daily store operations, ensuring seamless execution of policies and procedures.
- Hire, train, schedule, and mentor sales associates and support staff.
- Foster a collaborative, high-performance culture focused on customer satisfaction and sales excellence.
- Manage employee schedules and ensure adequate coverage, aligning with business needs and labor budget goals.
Inventory Management & Merchandising
Oversee inventory processes including receiving, tracking, and reconciling high-value merchandise.Collaborate with the owner on product selection, vendor relationships, and inventory planning.Ensure proper merchandising, product placement, and display strategies that align with the store’s luxury image.Conduct regular inventory audits and manage shrinkage control.Sales & Customer Engagement
Comfortable working the sales floor, assisting high-end clientele and VIP customers to drive sales.Lead by example, demonstrating luxury customer service standards and coaching staff to exceed sales goals.Partner with the owner to create and implement strategies to increase customer loyalty, repeat business, and average transaction value.Financial Management & Reporting
Oversee financial statement reporting and provide regular updates to the owner on sales performance, expenses, and profitability.Develop and monitor budget forecasts, ensuring alignment with sales targets, operating expenses, and profitability goals.Analyze key performance indicators (KPIs), identifying trends and recommending actions to optimize financial performance.Assist with cost control initiatives and process improvements to maximize profit margins.E-commerce & Marketing Support
Manage product postings, updates, and inventory accuracy across e-commerce platforms.Partner with the owner on digital marketing efforts, including website updates, social media content, and online promotions.Ensure timely fulfillment of online orders and excellent customer service for digital inquiries.Monitor e-commerce performance and suggest opportunities for growth.Process Improvement & Operational Efficiency
Continuously evaluate store operations to identify opportunities for increased efficiency and cost savings.Implement and refine processes to ensure consistency, accuracy, and smooth workflows across all departments.Partner with the owner to develop and document standard operating procedures (SOPs) to support scalability.Qualifications :
Minimum 3-5 years of retail management experience, preferably in luxury retail or fine jewelry.Jewelry industry certifications (GIA, JA, etc.) are a plus .Proven experience with financial statement reporting and budget forecasting in a retail environment.Strong leadership, coaching, and mentoring abilities.Experience with POS systems, inventory management software, and e-commerce platforms.Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis tools) and experience with ERP systems for reporting and inventory management.Hands-on, proactive approach with the ability to wear multiple hats.Exceptional organizational, analytical, and communication skills.Experience working with high-net-worth clientele preferred.Proficiency with Microsoft Excel, QuickBooks (or similar accounting software), and e-commerce platforms such as Shopify, Squarespace, or WooCommerce.Schedule :
Full-time, on-site position.Store Hours : Monday – Saturday, 10 : 00 AM – 6 : 00 PM (with occasional weekend events or appointments as needed).Working Hours : Tuesday – Saturday, 9 : 30 AM – 6 : 00 PM (to allow for opening, closing, and administrative duties).Flexibility to work evenings, weekends, and holidays as necessary.Compensation :
Competitive salary, plus performance-based incentives.Benefits package available.
