What are the responsibilities and job description for the Retention Specialist - Remote - Florida Residents Only position at Delta Defense?
*** This opportunity is open to Florida residents ONLY. ***
Most Contact Centers suck, ours doesn’t!
Break free from the script and join a culture that prioritizes people and purpose.
Imagine working for a company with a collaborative, uplifting, and growth-oriented culture—here, your contributions are acknowledged, rewarded, and your professional development is our top priority.
Now that we have your attention, read on.
Position Summary:
Are you a natural problem-solver who thrives on turning challenges into opportunities? As a Retention Specialist at Delta Defense, you’ll have the chance to connect with USCCA members on a personal level, helping them see the real value in their membership while making a meaningful impact in their lives.
Your role isn’t just about retention—it’s about purpose-driven conversations that empower and protect others. With a competitive pay structure that rewards your dedication, your hard work won’t go unnoticed. If you’re ready to be part of a high-energy team where people, purpose, and pay drive success, this opportunity is for you. Let’s talk!
Are you ready for a career you can BELIEVE in?
- Do you have a strong belief in the 2nd Amendment?
- Do you support the natural-born right to armed self-defense?
- Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at https://www.usconcealedcarry.com/
Elevate your career with us and reap the rewards of your success!
- Starting hourly wage is $22.00 per hour plus incentives
- 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD & LTD
- Complimentary USCCA Elite Membership & Store Discounts
Essential Duties & Responsibilities:
- Develop and implement customer retention strategies to increase loyalty and retain business.
- Prevent cancellation of services by offering alternative solutions during inbound calls.
- Be clear, confident, concise and professional on the phone.
- Deepen member relationships through needs assessment.
- Ensure consistent follow up with members as needed.
- Coach, mentor and train other team members as needed.
Skills/Abilities and Education Requirements:
- High school diploma or equivalent required.
- 1 year of retention-specific sales experience preferred.
- Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
- Excellent communication skills with the ability to quickly establish rapport with people.
- Strong conflict resolution skills and able to remain calm in stressful situations.
- Relentless follow-through and ability to balance multiple priorities.
- Possess a high level of professionalism and confidentiality.
- Confident, competitive and dependable.
- Demonstrates the Core Values of Delta Defense, LLC.
** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire.
Training is delivered virtually.
Currently hiring for this opportunity from the state of Florida ONLY!
This is a Full Time 40 hour/week position with 8 hour shifts. Now hiring for the following shift:
- Sunday - Thursday, 10:30am - 7:00pm (CDT)
Why YOU should Work at Delta Defense!
- We are a fun, fast-paced, and rewarding place to work and grow!
- Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America’s Most Loved Workplace.
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 “Fastest Growing Private Companies” list 13 years in a row!
- Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
- Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
After submitting your application, you will be asked to complete an online assessment required to advance in the candidate review process. We look forward to receiving your application!
Benefits information can be reviewed at: https://www.deltadefense.com/careers
Anticipated application close: April 25, 2025
PM19#LI-Remote
Salary : $500
