What are the responsibilities and job description for the Program Management Specialist position at Delta Defense?
As a dedicated Advocate for Customer Voices, you will play a crucial role in shaping the customer experience at Delta Defense, LLC. Our mission is to safeguard life, freedom, and finances for responsible American gun owners through our marketing, operations, and customer service efforts for the U.S. Concealed Carry Association (USCCA).
In this position, you will be responsible for designing and implementing a comprehensive Voice of Customer (VoC) program tailored for a business-to-consumer environment. You will analyze customer feedback and use it to drive strategic initiatives that improve customer satisfaction, boost engagement, and enhance member retention.
Key Responsibilities:
Requirements:
To excel in this role, you will need a bachelor's degree in business administration, marketing, or a related field, or equivalent experience. At least 5 years of experience in customer experience (B2C), program management, or similar roles focused on driving strategic initiatives is also necessary. Additionally, you will have proven success in managing and executing VoC programs or initiatives, designing and deploying customer surveys, and analyzing qualitative customer feedback to inform strategic business decisions.
Benefits:
We offer a stimulating work environment where our employees enjoy a range of benefits, including recognition as one of the Newsweek Top 100 America's Most Loved Workplaces, a Top Workplaces USA award, and inclusion in the Inc. 5000 'Fastest Growing Private Companies' list.
In this position, you will be responsible for designing and implementing a comprehensive Voice of Customer (VoC) program tailored for a business-to-consumer environment. You will analyze customer feedback and use it to drive strategic initiatives that improve customer satisfaction, boost engagement, and enhance member retention.
Key Responsibilities:
- Analyze customer feedback from various sources, including surveys, focus groups, and external research.
- Develop and implement strategies to act on customer feedback and enhance customer experiences.
- Collaborate with cross-functional teams to ensure effective execution of VoC program initiatives.
Requirements:
To excel in this role, you will need a bachelor's degree in business administration, marketing, or a related field, or equivalent experience. At least 5 years of experience in customer experience (B2C), program management, or similar roles focused on driving strategic initiatives is also necessary. Additionally, you will have proven success in managing and executing VoC programs or initiatives, designing and deploying customer surveys, and analyzing qualitative customer feedback to inform strategic business decisions.
Benefits:
We offer a stimulating work environment where our employees enjoy a range of benefits, including recognition as one of the Newsweek Top 100 America's Most Loved Workplaces, a Top Workplaces USA award, and inclusion in the Inc. 5000 'Fastest Growing Private Companies' list.
