What are the responsibilities and job description for the Retention Associate position at Delta Defense?
Delta Defense is a leading organization in the industry, committed to providing exceptional services and support to its members. As a Retention Specialist, you will play a vital role in ensuring member satisfaction and loyalty. The successful candidate will have excellent communication skills, be able to build strong relationships with members, and possess a strong understanding of customer retention strategies.
Job Details
Description
We are seeking a highly motivated and organized individual to join our team as a Retention Specialist. In this role, you will be responsible for addressing member concerns, demonstrating the value and benefits of our membership, and fostering long-term relationships. If you are passionate about delivering exceptional customer service and have a knack for building strong relationships, we encourage you to apply.
Key Responsibilities:
- Develop and implement customer retention strategies to increase loyalty and retain business.
- Prevent cancellation of services by offering alternative solutions during inbound calls.
- Be clear, confident, concise, and professional on the phone.
- Deepen member relationships through needs assessment.
- Ensure consistent follow-up with members as needed.
- Cultivate strong working relationships with internal stakeholders to drive business growth.
Requirements:
- A high school diploma or equivalent required.
- One year of retention-specific sales experience preferred.
- Strong conflict resolution skills and ability to remain calm in stressful situations.
- Relentless follow-through and ability to balance multiple priorities.
- Possess a high level of professionalism and confidentiality.
- Demonstrate the Core Values of Delta Defense, LLC.
What We Offer:
- A dynamic and fast-paced work environment.
- Competitive hourly wage and incentives.
- 23 days of Personal Time Off, 8 Company Holidays, and paid day of Volunteer Service annually.
- Workplace flexibility - Headquarters, Remote Work-from-Home, and Hybrid options.
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually).
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance.
- Complimentary USCCA Elite Membership & Store Discounts.
Salary : $500
