What are the responsibilities and job description for the Salesforce Administrator - Remote Optional position at Delta Defense?
Are you feeling boxed in and ready for a fresh challenge?
Are you tired of being the single shingle holding together a house of cards?
Are you ready to join a kick ass team and help solve business problems hands-on?
Imagine making a significant impact across the enterprise while enjoying variety in your work and personal growth opportunities with a dynamic company. Step into a pivotal role as a Salesforce Administrator where your talents will drive meaningful change in our mission-driven organization.
As a key player on a small but mighty team, you'll have the opportunity to enhance our platform and empower operations and sales teams with innovative, user-friendly solutions that make a real difference. This role is pivotal in driving user satisfaction, improving processes, and enabling business success.
Collaborate with stakeholders to transform business needs into impactful Salesforce solutions. Lead user training, provide support, and troubleshoot issues to ensure a seamless experience. Optimize and enhance Salesforce to boost efficiency and elevate team productivity. Work closely with in-house Salesforce engineering teams to innovate and create groundbreaking business solutions, integrate new features and drive continuous improvement.
Why YOU should Work at Delta Defense!
- 23 Days of Personal Time Off, 8 company holidays, plus paid day of volunteer service annually
- Personal protection, fitness, and home office reimbursement program ($500 annually)
- Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, and LTD
- Complimentary USCCA Elite membership & store discounts
- Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America’s Most Loved Workplace
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 “Fastest Growing Private Companies” list 13 years in a row!
- Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
- Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
- We are a fun, fast-paced, and rewarding place to work and grow!
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Essential Duties and Responsibilities:
- Partners with stakeholders to understand business needs and define technical requirements.
- Manages Salesforce roles, profiles, permission sets, sharing rules, workflows, and groups to ensure secure and efficient system access.
- Configures Salesforce features, including Flows, fields, Lightning Pages/Apps, record types, and custom metadata to meet business requirements.
- Oversees the management of leads, contacts, and other data as needed, ensuring data integrity and accuracy.
- Supports and mentors business teams in maintaining and enhancing the Sales and Service Cloud apps, guiding them in creating custom reports and dashboards to achieve their objectives.
- Ensures optimal performance of Salesforce systems and identifies opportunities for system improvements or efficiencies.
- Delivers training sessions, creates user guides, and ensures teams are proficient with Salesforce functionality and updates.
- Evaluates and implements new Salesforce releases and AppExchange solutions, incorporating changes into the system as appropriate.
- Documents processes, creates error reports, and maintains change logs to ensure system reliability and compliance.
- Configures integrations between Salesforce and other tools, ensuring seamless data flow and optimized system performance.
- Performs other duties and responsibilities as assigned to support organizational goals.
Skills/Abilities, Experience and Education Requirements:
- A high school diploma or equivalent is required.
- Bachelor's degree in IT, Business Administration, or a related field is a plus.
- 2-4 years of experience as a Salesforce Administrator in a dynamic, cross-functional environment.
- Salesforce Administrator Certification is required.
- Proficiency in Salesforce Flows, custom objects, and data security configurations.
- Hands-on expertise with data management tools (e.g., Dataloader, Jitterbit, or MuleSoft).
- Knowledge of Salesforce Lightning components and integration with REST APIs.
- Strong ability to translate business needs into technical solutions and communicate effectively with stakeholders.
- Proven experience in providing end-user training, support, and documentation.
- Familiarity with Agile methodologies and experience contributing to Agile projects.
- Demonstrated analytical and troubleshooting skills for resolving complex technical challenges.
- Experience with Salesforce Data Cloud and AI-driven tools like Agentforce is a plus.
- Experience with subscription billing platforms like Zuora is highly desirable.
- Experience supporting B2B sales teams is a significant advantage.
- Experience supporting Service Cloud Voice/call center technology is a plus.
- Demonstrates the Core Values of Delta Defense, LLC.
Are you seeking a career with dynamic growth opportunities?
- Do you have a strong belief in the 2nd Amendment?
- Do you support the natural-born right to armed self-defense?
- Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.
The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at https://www.usconcealedcarry.com/
Benefits information can be reviewed at: https://www.deltadefense.com/careers
Annual salary range $70,000 - $85,000 based on experience. This role is also bonus eligible.
Anticipated application close: 04/25/2025
PM19
Salary : $70,000 - $85,000
