What are the responsibilities and job description for the Client Onboarding Specialist position at Delta Dental of New Jersey and Connecticut?
Grow Your Career with Us
Delta Dental of New Jersey and Connecticut offers a dynamic work environment, opportunities for growth, and a competitive compensation package. As a valued member of our team, you will have the opportunity to make a meaningful contribution to our success. We are committed to innovation, customer satisfaction, and team growth, and we believe that our employees are the key to our success.
Job Summary
We seek a highly motivated and detail-oriented individual with exceptional analytical, communication, and problem-solving skills. The successful candidate will be responsible for managing onboarding processes, resolving client inquiries, and maintaining relationships with brokers and group clients. This position requires strong organizational skills, attention to detail, and the ability to work independently.
Key Responsibilities
- Develop and implement effective onboarding processes to ensure smooth transitions for new groups.
- Provide exceptional customer service by responding to client inquiries and resolving issues in a timely and professional manner.
- Build and maintain strong relationships with brokers and group clients, fostering open communication and identifying opportunities for growth.
- Analyze data and trends to identify areas for process improvement and implement changes as needed.
- Collaborate with internal teams to ensure seamless execution of projects and initiatives.
Requirements
- Bachelor's degree in business administration or a related field.
- 2-4 years of experience in a service-related position, preferably in the insurance industry.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
