Program Manager

Are you an experienced project leader looking for an exciting opportunity to drive strategic initiatives? Join our innovative Program Management Office and play a key role in delivering high-impact projects across our organization.

In this hybrid role, you'll have the flexibility to work remotely 3 days per week while also collaborating in-person with cross-functional teams. You'll manage multiple projects simultaneously, applying your expertise in agile, waterfall, and hybrid methodologies. From planning and requirements gathering to execution and delivery, you'll ensure projects stay on track to achieve business goals.

What You'll Do

• Manage full project lifecycles for technical and non-technical initiatives of varying sizes
• Collaborate closely with agile development teams, product owners, and business stakeholders
• Develop detailed project plans, define requirements, and manage scope/budgets
• Prioritize backlogs, groom user stories, and ensure quality acceptance criteria
• Proactively communicate project status and facilitate effective team discussions
• Apply strong analytical skills to resolve issues and drive continuous improvement
  
  

What You'll Need

• 5-8 years of business analysis, product ownership, or project management experience
• Proven ability to manage multiple concurrent projects in an agile environment
• Excellent communication skills to align cross-functional teams
• Bachelor's degree or equivalent experience
• PMP, PMI-ACP, or SAFe certification strongly preferred
• Strong preference for past call/contact center program management working with IVR technology
  
  

Why Join Our Team?

• Hybrid work model with remote flexibility 3 days per week
• Excellent benefits package including medical, dental, vision, 401k, and more
• Opportunities for professional growth and development
• Collaborative, inclusive culture that values diverse perspectives
  
  

Delta Dental is an equal opportunity employer.