What are the responsibilities and job description for the Administrative Support Associate - Part-Time position at Delta Dental of New Jersey?
About Us
Delta Dental of New Jersey and Delta Dental of Connecticut are proud to be leaders in the dental insurance industry, offering a wide range of plans to meet the needs of individuals and employers alike. As New Jersey’s largest dental coverage provider, we are committed to delivering high-quality, cost-effective solutions designed to meet the diverse needs of our customers and our team is growing.
In Connecticut, Delta Dental of Connecticut, Inc. provides fully insured dental coverage, while Delta Dental of New Jersey administers self-funded dental benefit programs. We proudly serve over 1.7 million individuals through more than 1,800 groups, including commercial, school board, and government programs.
Since 1969, Delta Dental has been at the forefront of innovation, offering programs that control costs while ensuring the highest level of benefits.
As a member of the national Delta Dental Plans Association, we provide national dental coverage to over 75 million people across 139,000 groups. Our commitment to excellence is reflected in our prestigious Standard & Poor’s “A ” rating for financial strength. Join us and be a part of a trusted company with a rich history of delivering quality dental benefits to millions.
We value our associates and support everyone with learning and development, active wellness and diversity initiatives, and volunteer opportunities at causes you care about.
Job Summary
We are seeking a part-time individual to join our team, 20 hours a week, in our CT office located in Glastonbury, CT. Schedule will be discussed during our interview process.
We would consider a College student seeking part-time work, or someone ready to return to the workforce.
This Administrative Support Associate performs administrative and office support activities for multiple team members in the Sales Department. Duties may include fielding telephone calls, handling research and inquiries, and other support functions. Extensive software skills are required as well as internet research abilities and strong communication skills.
Essential Functions & Responsibilities
Collaborate closely with sales team members, including Account Executives, Account Managers, and Service Coordinators to support their needs
- Create, update, distribute, and maintain group plan documents at the request of the Account Executives and Account Managers
- Prepare, update, assemble, and ship group benefit materials for Open Enrollment meetings, both locally and nationwide
- Handle and follow-up on daily tasks and requests – such as broker report requests, benefit overviews, booklet requests, AE letters, and renewal rates – received via email or phone from sales team, brokers, and other departments
- Proactively utilize Salesforce (CRM) to track requests, update information, and manage data efficiently in support of the sales team activities
- Assist associates with the RFP process by ensuring proper documentation is used in the preparation of RFP binders
- Maintain a strong working knowledge of all software and equipment used in the Sales Department
- Manage inventory of promotional materials for distribution to brokers and clients
- Collect, sort, and distribute incoming and outgoing mail within the office to ensure timely delivery of documents and correspondence
- Comply with all Delta Dental policies and guidelines regarding handling of Protected Health Information (PHI)
- Demonstrate the ability to multi-task and quickly adapt to changing priorities as needed
- Coordinate meetings and arrange catering services as necessary
- Flexible work schedule
NON-ESSENTIAL
May perform other functions assigned
Essential Qualifications
Competencies
Adaptability-Flexibility | Communication Skills |
Computer Skills | Customer Focus |
Dependability | Job Knowledge |
Productivity | Quality |
Teamwork |
|
Knowledge, Skills & Abilities
Technical and Functional
- Excellent PC skills including Internet and Microsoft Outlook experience required
- Highly proficient in Microsoft Word, Excel, PowerPoint
- Must be able to multi-task with great attention to detail
- Proficiency in all Sales tools in order to handle job functions; Business Objects, Quest Analytics, and SalesForce (CRM) are highly desired.
- Highly ambitious and proactive attitude towards workload and handling high-pressure situations
- Must have a high level of interpersonal skills along with both written and verbal communication skills
- Must be reliable and dependable
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and perform extensive close keyboard and PC work
- Ability to lift large quantities of documents and giveaway items, and pack multiple shipping boxes in preparation for shipment
- Ability to walk, talk or hear
- Occasionally required to stand and reach with hands and arms
Working Environment
- Ability to meet deadlines and attendance standards.
- The noise level in the work environment is usually moderate.
- This classification will be required to sign a confidentiality agreement.
Experience, Education and Certifications Required
Experience Required
- 1-3 years of administrative experience
Required Educational Level
- HS Diploma required
Other Certification
- n/a
