What are the responsibilities and job description for the Call Center Agent position at Delta Dental of New Jersey?
Delta Dental of NJ, located in Parsippany, NJ, is currently seeking highly motivated Call Center Agents to join our team in the dental Insurance industry. This full time position will be starting on Tuesday, February 18th, and is a hybrid position - in the office Tuesdays and Wednesdays, and remote Mondays, Thursdays and Fridays. Hours are 10:30 am to 6:30 pm Monday through Thursday, and 9 to 5 on Friday. During the first 6 weeks, you'll enjoy paid training, where we'll teach to our systems and share information you'll need related to dental codes and procedures. Training is also hybrid. We offer excellent benefits including medical, dental Rx and vision, 401 , tuition reimbursement, and paid time off. The starting hourly rate for this position is $24.29, and is not negotiable.
As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls in a fast-paced environment. Your main goal will be to provide exceptional customer service to our clients while efficiently resolving their inquiries and concerns. You will also be responsible for general clerical duties and utilizing phone systems to accurately document and track customer interactions.
Minimum Qualifications:
- 1 years of experience in a high volume call center environment
- Experience with inbound calling
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in basic computer skills and data entry
- Ability and desire to provide an exceptional customer experience
Preferred Qualifications:
- Experience in the insurance industry
Responsibilities:
- Handle a high volume of inbound and outbound calls in a fast-paced call center environment
- Provide exceptional customer service to clients by efficiently resolving inquiries and concerns
- Perform general clerical duties and accurately document customer interactions
- Utilize phone systems to track and manage customer interactions
- Meet and exceed performance metrics and goals
Skills:
As a Call Center Agent, you will utilize your strong communication and interpersonal skills to provide exceptional customer service to our members, subscibers, providers and others. You will also use your ability to multitask and prioritize in a fast-paced environment to handle a high volume of inbound and outbound calls. Proficiency in basic computer skills and data entry will be essential for accurately documenting and tracking customer interactions. Preferred qualifications such as experience in the insurance industry will be beneficial in providing exceptional service to our diverse client base.
Delta Dental of NJ is an equal opportunity employer.
Salary : $24
