What are the responsibilities and job description for the Professional Service Intern position at Delta Dental of New Jersey?
We are excited to announce our 2025 Summer Internship program!
Our summer internship program runs from Monday, June 9th, to Friday, August 1st. The program is hybrid, with in-office work on Tuesdays and Wednesdays and remote work on Mondays, Thursdays, and Fridays. Hours are from 8:00 a.m. to 4:30 p.m., and we provide all necessary equipment to help you succeed in your role.
As an intern, you will work on real business projects, gaining exposure to various aspects of the company and having the opportunity to make an impact. You will also connect with Delta Dental employees across different business functions, helping you expand your professional network. Throughout the eight-week program, we’ll assist with resume and LinkedIn profile development and provide you with a LinkedIn Learning license. Interns will meet weekly to share experiences and learn from our business leaders. At the end of the program, interns will have the chance to have lunch with Delta Dental’s CEO.
Interns will be compensated at a rate of $20–$22 per hour, depending on experience.
About Us
Delta Dental of New Jersey (DDNJ) and Delta Dental of Connecticut are proud to be leaders in the dental insurance industry, offering a wide range of plans to meet the needs of individuals and employers alike. As New Jersey’s largest dental coverage provider, we are committed to delivering high-quality, cost-effective solutions designed to meet the diverse needs of our customers.
In Connecticut, Delta Dental of Connecticut, Inc. provides fully insured dental coverage, while Delta Dental of New Jersey administers self-funded dental benefit programs. We proudly serve over 1.7 million individuals through more than 1,800 groups, including commercial, school board, and government programs.
Since 1969, Delta Dental has been at the forefront of innovation, offering programs that control costs while ensuring the highest level of benefits.
As a member of the national Delta Dental Plans Association, we provide national dental coverage to over 75 million people across 139,000 groups. Our commitment to excellence is reflected in our prestigious Standard & Poor’s “A ” rating for financial strength. Join us and be a part of a trusted company with a rich history of delivering quality dental benefits to millions.
Job Summary
A Professional Services intern will support the Professional Services team and the provider’s participation journey. Handles projects as it relates to license verification, credentialing and directory listings, general policies and procedures and other department functions.
Essential Functions & Responsibilities
- Support initial and re-credentialing workflow
- Collect data of business owner licensure and race/ethnicity in ICE (Interactive Claims Enterprise)
- Identify network gaps between Delta Dental technology systems (ICE/DXC/Flagship*) systems
- Field phone calls and effectively resolving them
- Verify Primary Source of licensure(s)
- Review payment modalities and changes to participation in Monday.com
- Review and recommend Participating Dentist handbook efficiencies between the DDNJ (Delta Dental New Jersey) vs DDPA (Delta Dental Plan Association)
- Assess and recommend phone and email bounceback efficiency opportunities
*various internal databases
Intern Learning and Development Opportunities
- Delta Dental 101
- The role of a Dental Network Coordinator
- The importance of provider networks
- Provider’s lifecycle of participation and importance of contact relationship management
- Industry’s Credentialing Standards and Participating requirements
- Importance of an accurate directory
- Obtaining missing documents to complete the credentialing and re-credentialing aspect in DXC
Essential Qualifications
Competencies
Adaptability/Flexibility | Communication |
Computer Skills | Customer Focus |
Dependability | Job Knowledge |
Productivity | Quality |
Teamwork | Innovation |
Knowledge, Skills & Abilities
Technical and Functional
- This position requires a self-starter who is comfortable working with minimal supervision
- Ability to multi-task and meet required deadlines
- Strong problem solving skills
- Team Player. Ability to see the big picture goals of the organization and contribute on day-to-day tasks.
- Ability to think broadly and contribute to the conversation
Experience, Education and Certifications Required
Experience/Education Required
1-3 years of relevant experience or university course work, with a particular interest in Public Health, Business Administration or Compliance or Health Science, is a nice to have.
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and perform extensive close keyboard and PC work including data entry
- Ability to walk, talk or hear
- Occasionally required to stand and reach with hands and arms
Working Environment
- Ability to meet deadlines and attendance standards.
- The noise level in the work environment is usually moderate.
- This classification will be required to sign a confidentiality agreement.
Salary : $20 - $22
