What are the responsibilities and job description for the Vice President, Business Technology position at Delta Dental of Wisconsin?
At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on the foundation of delivering innovative products and services within our culture of legendary service. Our culture that sets us apart within our industry and the way we do business and it is different. Our employees stay here because the organization supports them as employees and their career growth. Our organization has grown consistently over the past several years while we continue to be the number one provider of dental insurance in the state of Wisconsin.
We have added an opportunity to join the executive team at Delta Dental of Wisconsin as our Vice President, Business Technology. In this Vice President role, you will have the opportunity to drive strategic decisions that bridge business objectives and technology. This role provides oversight of technology services received by various partners/vendors while also developing and ensuring execution of an internal technology roadmap.
Reporting to the Chief Analytics and Strategy Officer, this role will be expected to:
- Oversee the development and execution of a technology roadmap that aligns with our business objectives.
- Collaborate closely with executive leadership to understand business goals and challenges and how technology offers and/or supports potential solutions.
- Engage with business units to understand/translate business requirements and technology related needs into technology solutions, ensuring alignment with our vision.
- Responsible for overseeing and leveraging our third-party technology vendors to support business requirement prioritization, innovation, and the exploration of emerging technologies (e.g., AI, machine learning, blockchain) so we can deliver on our business objectives.
- Partner with internal and external SMEs to identify and implement a blend of best practices and technology solutions for core capabilities in areas including, but not limited to: Broker management, Member enrollment, Group management, Sales, Broker payment, Marketing and Member management.
- Serve as a point of escalation for the organization for information technology related concerns.
- Collaborate with other Delta Dental member companies on best practices, collaborating with existing DDWI cross-functional Technology platforms and escalation to C-Suite as needed.
- Oversee outsourced technology vendor relationships, ensuring contractual compliance and timely delivery.
- Partner with technology vendors to plan and prioritize technology service delivery objectives.
- Monitor/manage service level agreements (SLAs) and key performance indicators for technology vendors.
- Ensure DDWI’s technology enables leveraging data analytics to gain insights into customer behavior and market trends.
- Support the optimization of our digital channels for engagement and conversion.
At Delta Dental of Wisconsin, we’re committed to attracting and keeping great talent with a comprehensive benefits package for employees and their families. Within our benefits package, we offer:
- Health, vision, dental, and life insurance coverage for employees/dependents
- Competitive salary and incentive compensation based on company results
- 401(k) with employer match and a 6.5% employer contribution to retirement accounts
- Short- and long-term disability coverage
- HSA, FSA, and Dependent Care Accounts
- Robust wellness programs
We also value work-life balance with a generous PTO package that grows with your tenure, company holidays, and time off for volunteering. We don't just provide it; we encourage employees to utilize the time off.
This new role will be influential in ensuring the technology within Delta Dental of Wisconsin is a catalyst in delivering on future business objectives and goals. We expect to leverage our technology capabilities to build efficiencies, continue to innovate new capabilities in our product offerings, and ultimately help us deliver on our mission to improve oral and overall health through our products and services built on our culture of legendary service. This full time role will be a hybrid position, with some on-site responsibility at our headquarters in Stevens Point, WI.
If you are a seasoned IT Executive looking to join an organization with a strong culture and years of growth and success, apply for this position today.
