Smile Specialist

This position is located in Cheyenne WY and is NOT a remote position. Employees will be required to work within our Cheyenne WY office.

You are the company’s primary point of contact to dental offices, employers, subscribers and brokers. To be a successful Smile Specialist at Delta Dental of Wyoming, you should have recent experience in a dental office, understand dental terminology, possess excellent communication skills, be customer-focused, detail oriented and efficient.

Essential Duties

• Works closely with dental offices on claims processing and claims inquiries.
• Processes claims and adjustments accurately and within specific timeframes.
• Responsible for credentialing providers, pulls monthly reports as well as reports upon credentialing.
• Follows & understands national processing policies and departmental guidelines/policies for claims processing.
• Processes claim appeals in a timely from dental offices as well as subscribers.
• Provides personalized customer service of the highest level by establishing rapport and presenting a positive and friendly attitude.
• Answers incoming calls relating to inquiries regarding benefits, claim status, provider information, eligibility information and all other requests. Accurately explains benefits, plan coverages, claim payments and the availability of self-service tools.

What we are looking for:

• Dental claims processing, insurance knowledge and/or dental office experience preferred.
• Dental Assistant or Dental Hygienist preferred.
• Strong organizational/time management skills and multi-tasking abilities.
• Ability to respond quickly and accurately to inquiries. Ability to continuously meet/exceed department standards
• Extensive computer knowledge/skills.
• A positive attitude with ability to adapt to change and learn new things.
• Requires strong customer service skills, strong multi-tasking skills, problem resolution skills, accurate data entry skills and strong analytical aptitude.
• Must be able to handle all incoming and outgoing information in compliance with all HIPAA regulations.

Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Dental office: 1 year (Required)

Ability to Commute:

• Cheyenne, WY 82009 (Required)

Ability to Relocate:

• Cheyenne, WY 82009: Relocate before starting work (Required)

Work Location: In person

Salary : $3,000 - $4,000