Manager, Operations

Position Profile: Manager, Operations Reports to: Vice President of Operations About Us: Delta Dental of New Mexico is a Values-based, Performance minded organization that has been around for 50 years. We are committed to creating a place where people want to work and do business. Vision – To create a healthier New Mexico through our role to facilitate good oral health. Mission – To utilize our market-leader position to advance, innovate, and improve oral and overall health for all New Mexicans. Position Summary: The Manager of Operations is responsible for managing and training the claims and customer service staff. The manager is the central point of contact for customer service and claims related issues. Minimum Qualifications: Values-based, high performance minded leader. Highest attention to detail and accuracy. Self-starter, critical thinker, and positive attitude. Excellent leadership, interpersonal, teambuilding, problem-solving and analytical skills. Skilled communicator, with well-developed verbal, written, listening and presentation ability. Able to adapt to the changing work environment and manage competing demands. Able to effectively present and respond to information and questions from staff, management, members, providers, and the general public. Proactively seeks ways to improve and promote excellence. Proficient in computer applications, including Microsoft Office Suite – Word, Excel, PowerPoint, etc. Able to work outside of regular business hours. Able to work in the office during regular business working hours. Legally authorized to work in the United States. Successfully pass a 7-year background check and drug test. EXPERIENCE: 7+ years of experience in health/dental customer service management EDUCATION: Bachelor’s Degree or acceptable experience preferred. Will accept any suitable combination of education, training, or experience. Job Type: Full-time Pay: From $78,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule: Monday to Friday Work Location: In person