Small Business and Individual Sales Executive

This position is a hybrid role that requires two days in the office per week, however, may change based upon the needs of the organization.

Compensation: This position is exempt, and the salary range is $63,315-$83,595 annually plus is eligible to participate in our Sales Incentive Plan (SIP). 

Position Requirements:

Education, Licensure, and Experience:

• Graduate from an accredited college or university with an associate’s degree in business administration, sales or healthcare administration or other related field or a combination of relevant experience and education is required is required, bachelor's degree is preferred.
• 3-5 years of prior experience in a sales and/or benefits related role required.
• Active Colorado producer license or the ability to attain license within six months of start date is required.

Skills and Abilities:

• Well-developed ability to build and maintain relationships with various delivery channels and clients.
• Strong proficiency in customer service, including the ability to effectively address client needs, resolve issues, and provide a positive and supportive experience.
• Independent problem solving, critical thinking, research and analytical skills; able to interpret data/reports and effectively communicate impacts to Account Managers and clients.
• Ability to analyze business needs, identify growth opportunities, and formulate effective plans to achieve organizational objectives.
• Basic underwriting acumen, including a general understanding of fully insured and self-funded arrangements, utilization reporting and general target loss ratio.
• Well-developed ability to prepare and deliver targeted client proposals.
• Demonstrated ability to analyze benefit plan designs and costs.
• Solid organizational, facilitation and time management skills; proactive and outcome oriented.
• Well-developed understanding of employee benefits environment, insurance business, products and competitors in the market.
• Solid ability to exercise initiative and judgment as well as make decisions within the scope of authority; consistently demonstrate a proactive, inquisitive approach.
• Well-developed written and verbal communication skills with the ability to effectively craft and communicate targeted messages as directed by the Account Managers.
• Process improvement oriented; demonstrated ability to recognize and articulate opportunities for improvement.
• Strong written and verbal communication skills with the ability to effectively communicate with all levels of staff.
• Exceptional multitasking, critical thinking, attention to detail and analytical skills are required.
• Ability to gather, analyze, and synthesize information and data from multiple sources.
• Excellent organizational and time management skills with the ability to handle multiple priorities and prioritize and schedule accordingly.
• High level of integrity and discretion in handling confidential information.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Ability to work independently and collaboratively in a team environment.
• Intermediate knowledge of the most recent version of Microsoft Office suite using Outlook, Word, Excel, PowerPoint, and Teams.

Essential Functions:

• Develop an in-depth understanding of our dental insurance products, coverage options, pricing structures, and benefits. Stay up to date with industry trends, regulations, and competitive landscape to effectively communicate product differentiators.
• Engage with prospective individual brokers through various channels, including phone and email. Employ a consultative approach to identify customer needs and provide tailored recommendations based on their oral health requirements and budget constraints.
• Educate brokers about dental insurance concepts, terms, and processes. Explain coverage details, network providers, claims procedures, and any additional information to ensure customers have a clear understanding of their chosen insurance plan.
• Conduct thorough needs assessments to ascertain the specific dental care needs of the brokers. Use this information to offer appropriate coverage solutions that address their dental health concerns effectively.
• Establish strong rapport and trust with brokers by providing exceptional service and demonstrating genuine care. Foster long-lasting relationships to encourage broker and customer loyalty and retention.
• Work towards achieving individual and team sales targets by effectively conveying the value of our dental insurance products to potential customers and brokers. Utilize persuasive communication skills to convert leads into satisfied policyholders and stakeholders.
• Accurately record broker and customer interactions, recommendations, and sales-related information in our CRM system. Maintain detailed and organized records for future reference and reporting purposes.
• Collaborate with internal teams such as marketing, underwriting, and the Small Business and Individual Unit to ensure a seamless broker and customer experience throughout the policy lifecycle.
• Foster a working relationship with Wyssta and Encara to ensure current policy holders, future customers, and our brokers are taken care of for both on and off exchange products.
• Build and maintain strong relationships with brokers and clients to ensure satisfaction and loyalty. Regularly engage with clients to understand their needs and provide personalized guidance.
• Develop and implement effective sales strategies to drive the success of dental insurance offerings. Identify growth opportunities and formulate plans to achieve organizational objectives.
• Conduct thorough market research to stay updated with industry trends, regulations, and competitive landscape. Use this information to effectively communicate product differentiators and make informed decisions.
• Prepare and deliver targeted client proposals that address specific needs and showcase the value of dental insurance products.
• Analyze benefit plan designs and costs to provide clients with the best options that align with their needs and financial considerations.
• Utilize independent problem-solving, critical thinking, and analytical skills to address client needs, resolve issues, and improve processes.
• Recognize and articulate opportunities for process improvement. Implement changes to enhance efficiency and effectiveness.

General Position Responsibilities:

• Apply DDCO’s documented values consistently in formulating and implementing strategies for individuals and groups.
• Support teams in making data-driven decisions by providing timely and accurate data insights.
• Suggest and proactively implement new methods for data analysis and interpretation, driving continuous improvement and innovation.
• Become familiar with and follow DDCO-wide and department-specific policies, standard operating procedures and the DDCO Core Values; seek assistance from management when clarification or assistance is needed.
• Assist others as requested.

** This job description is not intended to be an exhaustive list of all duties. Team members may perform other related duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Degree of Authority/Management:

Team members in this position will be expected to perform most job duties and responsibilities independently and in accordance with established departmental and organizational policies and standard operating procedures.

This position is not responsible for the supervision of any other positions at DDCO.

Working Conditions:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Regular exposure to a computer screen.
• It is expected that this role will spend approximately 30% of their time traveling out of the office and building relationships with various delivery channels and clients.
• No physical effort beyond that is typically required in a normal office environment.
• This position is a hybrid role that requires two days in the office per week, however, may change based upon the needs of the organization.
• Ability to perform the essential functions of the job with or without reasonable accommodation.

This position is a hybrid role that requires two days in the office per week, however, may change based upon the needs of the organization.

Compensation: This position is exempt, and the salary range is $63,315-$83,595 annually plus is eligible to participate in our Sales Incentive Plan (SIP). 

Posting Close Date: 5/5/25. 

Delta Dental of Colorado is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.

Salary : $63,315 - $83,595