What are the responsibilities and job description for the Customer Service Specialist position at Delta Electronics Americas?
Customer Service Specialist
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Essential Duties/Responsibilities:
- Works with customers and regional managers, to provide product availability and to process orders to fulfillment.
Helps to streamline the payment process with the customers, to ensure payments are up to date and provides payment status as needed.
- Establishes the relationship between customers, Rep Firms, and regional managers, in an effort to help maintain and grow the business for Delta Corporation.
Requirements: Education/Qualification/Knowledge/Skills/Abilities/Experience:
SAP, Excel, and excellent communication skill. Working with customer professionally
Desirable Characteristics:
Detailed oriented, team player
