What are the responsibilities and job description for the Field Application Engineer position at Delta Electronics Americas?
Who We Are:
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers, and manufacturing facilities, which are spread across nearly 200 locations on five continents. Delta has 158 sales offices, 72 research and development (R&D) centers, and 48 manufacturing facilities worldwide.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Sustainability Indices (DJSI World Index) for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership-level ratings for its substantial contributions to climate change and water security issues, and was named Supplier Engagement Leader for its continuous development of a sustainable value chain.
What you would be doing:
Field Application Engineers work with BGs, Partners, and customers to facilitate successful sales conversions. This also includes pre-sales activities, where one must assist in formulating product specifications and solutions tailored to the customer's needs, and accelerate the sales process accordingly. Also, one must design the training material involved in the technical field training and assist in providing field training to the sales team.
- Strong communication and organizational skills:
- Ability to understand a customer's needs and to probe for answers, and then determine a solution and advocate that solution to the customer.
- Ability to work with customers and internal stakeholders and make sure all deliveries are made.
- Build and maintain relationships with key OEM and ODM customers to engage in early design stages of projects.
- Maintain a high degree of technical knowledge: Collaborating with the sales team, engineers, and product managers to obtain accurate information on application usage, system operations, and product management.
- Working closely with HQs and the Factory in Asia to follow project status.
- Performing the desired tests and installation procedures: Preparing a detailed schedule regarding the project specification, conducting research on market trends in the field of application, and analyzing the emerging trends for recommending the new application engineering products.
- The capacity to identify risks and raise issues to relevant stakeholders
- Quick learner and flexible to adapt to the company's working culture and processes
- Experience with Data center HW and power is required.
What we require (Skills and Background):
- A bachelor’s degree in electrical engineering is required; a Master of Science in Electrical Engineering is preferred
- 5 years’ professional experience as a Field Applications Engineer, Solutions Engineer, or similar role in IT Company.
- Experience with Power Electronics is required
Preferred:
- Self-driven and results-oriented
- Ability to work under pressure and to maintain deadlines
- Excellent verbal and communication skills
- 20% Travel required with overnight stays
- Strong Microsoft Outlook, Word, Excel, PowerPoint, and effective presentation skills
- Bilingual in Mandarin is a plus
What you will experience at Delta:
You will be joining one of the world’s leading technology companies as it expands its presence in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.
Salary : $140,000 - $165,000
